connect. communicate. collaborate.

Contacting Groups

video platform video management video solutionsvideo player


At KU, there are three different ways to contact a work group, department, or project team.

  • KU Group Lists (a.k.a. distribution lists or DLs)
  • Department accounts
  • Contact groups in Outlook

KU Group Lists

  • Can only contain members at KU
  • KU IT sets up using:
    • Funding code
    • More specialized information, such as hours completed, school, department, building, etc.
  • Unless it is built using one of the criteria above, the owner will have to manage the list and contact KU IT to have anyone removed or added.
  • Anyone can search for them in the Global Address List and use them. However, the owner can choose to moderate them so that messages have to be approved.
  • When a message is sent to a group list, it will go to everyone on the list.

Visit technology.ku.edu/ku-group-lists for more information on how to set up KU group lists/


Department Account

  • Is a new account created for a department or unit
  • Has a password, email inbox, and calendar associated with it
  • Does not automatically get forwarded to all members of the department. Individuals will either to need to add the account, be set up as a delegate, or given permissions to view and send email from the account.
  • Can only contain members at KU
  • Can be located in the Global Address List unless set as private

Contact groups in Outlook

Using contact groups saves time in creating emails and meetings with the same group of people. The contact group is stored within the individual Outlook account, but can be shared with others.

  • Easy to set up within Outlook
  • May include non-KU contacts
  • Can be shared with other people
  • Cannot be located in the Global Address List
  • May require more effort to manage the list members
  • When a message is sent to a Outlook contact group, it will go to all contacts in the group.

video platform video management video solutionsvideo player

How to create an Outlook contact group:

  1. Click on People at the bottom of the screen.

     
    Outlook 2010 Users:
    1. Click on Contacts on the bottom left-hand side of the screen.
  2. Click on New Contact Group.

     
  3. Click on Add Members.
  4. Choose From Outlook Contacts to add existing contacts, or choose From Address Book to search for and add other KU users.

     
  5. After adding members, click Save & Close.

video platform video management video solutionsvideo player

How to send an email or meeting to a contact group:

  1. Click on People at the bottom of the screen.
  2. Double click on the contact group to open it.
  3. Choose either Email or Meeting.

     
  4. A meeting request or email will launch, and the name of the contact group will appear in the To area.
  5. Proceed with creating the email message or meeting and click Send.

KU IT on Twitter  KU IT on Facebook  KU IT on Google Plus

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Virtual Service Desk

Virtual Service Desk
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

Comments or ideas on how we can serve you better? Send us your feedback!

One of 34 U.S. public institutions in the prestigious Association of American Universities
Nearly $290 million in financial aid annually
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
23rd nationwide for service to veterans —"Best for Vets," Military Times
KU Today