FAQs - Desktop connect
- What is Adobe Adobe Connect?
- How do I get a Adobe Connect account?
- When should I use Adobe Connect?
- How do I log in to my Adobe Connect Account?
- Whom should I contact if I have a problem with Adobe Connect?
- What software do I need to participate in a Adobe Connect Meeting?
- What software do I need to host a Adobe Connect Meeting?
- Do I have to recreate my meeting room every time I want to use it?
- Does someone have to be associated with KU to attend my meeting?
- How can I get trained to use Adobe Connect?
- How can I get help with problems I have with Adobe Connect?
- Is there a limit on the number of people who can attend a Meeting?
- Is there a storage limit for content and recordings?
- Where can I get all the latest plug-ins for Adobe Connect?
- What types of files can I share in my Adobe Connect meeting?
- How do I create a personal meeting room?
- Does Adobe Connect work on the Mac?
- Where can I learn more about using Adobe Connect?
What is Adobe Connect?
Acrobat Connect allows you to host live, on-line meetings from anywhere in the world. All participants need is a web browser with the Flash Player installed and an Internet Connection. A meeting can have as few as two or as many as one hundred attendees.
Using this technology, you can conduct online meetings, virtual classes, and group collaboration where you can share a wide range of content, including Microsoft PowerPoint slides, live and recorded video, Flash movies, live screen sharing, application sharing, audio, and multi-user text chat.
How do I get a Adobe Connect Account?
All KU faculty, staff, GTAs and GRAs can use their KU Online ID and password to log into desktopconnect.ku.edu to create a virtual room. KU students as well as colleagues and researchers from around the world can be invited to attend an online conference. Anyone with a KU Online ID is considered to be a "registered user" in Adobe Connect.
When should I use Adobe Connect?
You can use Adobe Connect any time you need to share your desktop with others, take collaborative notes for a team meeting, or share a piece of content with somebody else who is in another location. You should always include a Adobe Connect URL when you are hosting a meeting with remote attendees, or any time you set up a desktop conference.
How do I login to my Adobe Connect Account?
Faculty and staff can go to desktopconnect.ku.edu and log in with their KU Online ID and password.
Whom should I contact if I have a problem with Adobe Connect?
For assistance with Adobe Connect issues, contact the KU IT Customer Service Center at 864-8080.
What software do I need to participate in a Adobe Connect Meeting?
To participate in a Adobe Connect meeting, all you need to have installed is the Adobe Flash Player, version 8 or later on Windows, Macintosh, Linux, and Solaris. The Flash Player is already installed on most internet Adobe Connected computers worldwide so meeting attendees will not have to install any software prior to attending the meeting. For detailed system requirements, go here: www.adobe.com/products/acrobatconnectpro/systemreqs/
What software do I need to host a Adobe Connect Meeting?
To host a Adobe Connect Meeting, you will need to install a lightweight plug-in called the Adobe Connect Add-In. The Add-In allows you to upload files, share your screen, and have improved Voice-over-IP for meeting audio. The Add-In is available for Windows and Macintosh users. You can download and install the Adobe Connect Add-In on the Adobe Connect Downloads page. You can test to see if your computer is ready to host a meeting by testing your meeting Adobe Connection.
Do I have to recreate my meeting room every time I want to use it?
No. Once you create a meeting room, it exists until you delete it. Your meeting room is available 24/7 always at the same URL you assigned the room. Many people create a "personal" meeting room with an easy to remember URL that they can share via an instant message or over the phone for instant, ad-hoc meetings.
Does a person have to be associated with KU to attend my meeting?
No. Only the meeting host needs to be associated with KU. Once the meeting host arrives, s/he can allow outside users into the meeting. People who do not have a KU Online ID will be asked to enter a guest name. The meeting host will be prompted to accept or deny their attendance.
How can I get trained to use Adobe Connect?
KU Information Technology staff offer workshop training on using Adobe Connect. See their workshop schedule for dates and times. The Adobe Connect Resource Center provides many guides and tutorials that can help you learn how to use this tool. Here are a few Adobe documents that can help you get started.
- Go to Learn Adobe Connect 8 to view short videos about using Adobe Connect
- Review and print out the Adobe Connect Quick Start Guides for Participants or Presenters to help you learn about Connect Pro.
How can I get help with problems I have with Adobe Connect?
Please review the assistance options available under Get Help.
Where can I get all the latest plug-ins for Adobe Connect?
For a list of great Adobe Connect resources, and the latest plug-ins, check out the the Adobe Connect Downloads page.
What types of files can I share in my meeting room?
You can upload files such as PowerPoint (PPT), Flash (SWF), Image (JPEG), Portable Document File (PDF), Flash Video (FLV), MP3 and MP4 files from your computer into a Share pod. These files are then also uploaded to the server and can be accessed in future meetings. PowerPoint files are converted to Adobe Presenter Presentations (SWF files). If you update your original PowerPoint file, you must re-upload the file to get the new changes. If you would like to share other file types such as Word Documents you can simply open the document on your local computer and share your desktop.For a complete list of file types see Supported file types. For information about sharing files go to Upload and manage files using the Share pod.
If you need assistance converting video (digital or other media) to the FLV format please contact Instructional Development and Support (IDS) at 864-2600.
How do I create a personal meeting room?
Only KU faculty, staff, GTAs and GRAs can create a personal meeting room. They can go to desktopconnect.ku.edu and log in with their KU Online ID and password. You can create a meeting using the meeting creation wizard and by entering your KU Online ID (or email alias) in the "Custom URL" field. If your username is "imajayhawk" your new meeting room will have a URL of desktopconnect.ku.edu/imajayhawk. This meeting is persistent, meaning that the meeting room and all of its content will exist until you delete it and can be accessed using the URL that you created. Go to the Presenting page for additional instructions for creating a meeting room.
Does Adobe Connect work on the Mac?
Absolutely! Adobe Connect works on Mac OS 10.4 or higher. You can use either Firefox or Safari. For detailed system requirements, go here: www.adobe.com/products/acrobatconnectpro/systemreqs/
Where can I learn more about using Adobe Connect?
Attend the training offered by KU Information Technology staff. The trainer will teach you about the features and answer your questions. Go to the workshop schedule to sign up for a class.
For a complete library of on demand tutorials, tips and more, visit the Adobe Connect Resource Center on adobe.com. You can also join user groups, participate in community forums, and find other Adobe Connect users by joining the Adobe Connect user community at www.connectusers.com.