J-Talk Technical Overview

J-Talk Technical Overview

What is the J-Talk voice mail system?

J-Talk is a complete call answering and voice mail system. It is a computerized method of using a touch-tone telephone to send and receive verbal messages (voice mail).

The University of Kansas provides the Intuity Audix Voice Messaging System, which has been renamed "J-Talk" for our campus. The terms "J-Talk" and "Audix" may be used interchangeably.

People who are added to the system as users are called subscribers. J-Talk serves subscribers primarily with two features:

  • Call Answer - Allows J-Talk to answer phone calls for subscribers who are busy or unavailable.
  • Voice Mail - Which allows subscribers to record a message in advance and send it to another subscriber (or subscribers) - without actually calling the person.

In addition to providing individual subscriber service, J-Talk can offer automated attendants and bulletin boards:

  • Auto Attendant - An interactive answering system that is set up so that callers hear a menu of options. The callers then select options and transfer to other destinations by pressing touch-tone buttons or by dialing extensions.
  • Bulletin Board - A "listen only" mailbox. Callers are able to listen to an announcement, but cannot leave a message or perform any other mailbox functions.

The J-Talk Voice Mail System has many features, but is very easy to use. A friendly voice (we call her Audrey Audix) prompts you with all of your options, but any time you feel lost of confused you can press * H for help. Your J-Talk System Administrator can also help. Just call Information Technology at 864-8080 and ask for assistance.

How does the J-Talk System operate?

The University of Kansas has its own telephone switch (PBX). Think of Information Technology as the "Ma Bell" for KU. The J-Talk Voice Mail System is a computerized system that interacts with the Information Technology switch. When you are given a voice mailbox on the system, that mailbox actually resides within the computer in the Information Technology switchroom. The mailbox is NOT inside your telephone. You use your telephone to access and interact with the voice mail system at Information Technology.

In addition, a mailbox is assigned to an individual, not a telephone or a department. If you leave the University, your mailbox must be eliminated. (Please contact Information Technology at 864-8080 to notify us of your departure). If the department replaces you, a new mailbox may be issued to your replacement. If you move to another department, your mailbox may be able to move with you.


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