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Instructions for Enabled Phones

Handouts:

Making a phone call 

How to call someone using a phone number:

The best option for dialing is to enter the number and then pick up the handset to place the call. Or touch the green phone icon or physical speaker phone button to place the call using speakerphone.

  1. Enter the number using the keypad.
    Note: It’s best to get in the habit of dialing the ten-digit number, starting with area code (###-###-####) like you would using a mobile phoner. For international calls, you will still need to dial 011.
  2. Pick up the phone’s handset to dial.
  3. To end the call, hang up the phone or select End Call using the touch screen or button under the option.

How to call someone by contact or username:

  1. Find a contact by doing either:
    • Select a favorite on your main screen by touching the contact or pressing the button beside the contact.
    • Find anyone on your contact list by selecting Contacts using the touch screen or button under the option. Navigate to the contact by touching, swiping and selecting on the screen, or use the navigation buttons on the phone.

      Note: Both favorites and contacts are set up through the desktop software interface. See below.
  2. Select Dial using the touch screen or button under the option.
  3. Pick up the phone’s handset.
  4. To end the call, hang up the phone or select End Call using the touch screen or button under the option.

Answer a phone call with a Skype for Business-enabled phone

How to answer a phone call a Skype for Business-enabled phone:

  1. When you receive the call, you can pick up the phone's handset. Or, to pick up using the speakerphone, select Answer using the touch screen or push the speaker button on the phone. Note: If you are already using the handset or speakerphone and press Answer, the phone will automatically use the mode you’re in and place the first call on hold.
  2. Select Reject using the touch screen or the button by that option to send the person to your voice mail.
  3. Select Forward using the touch screen or the button by that option to forward the call to another number. Enter the ten-digit number starting with area code (###-###-####) to forward the call. See forwarding for more options.
  4. To ignore the call without sending it to voice mail, select Ignore using the touch screen or using the button by that option.

How to view missed messages on your Skype for Business-enabled desk phone:

  1. Touch the home button to view the home screen.
  2. You will see a small red number on the phone icon.
  3. Select the phone icon and then select recent to see missed calls.

End a call

How to end a call:

  1. Hang up the phone or select End Call using the touch screen or button under the option.

Favorites

Favorites are added through the Skype for Business desktop software interface and appear on the home screen of your phone. For phones that are set up as department lines, you’ll need to get help from your local tech support to set up favorites.

How to add favorite numbers to the phone’s home screen:

  1. Within the Skype for Business desktop interface, find a contact within your contact list or search for the contact.
  2. Right click on a contact.
  3. Choose Add to Favorites.

Note: Depending on how many lines you answer, the touch-screen model can show up to seven favorites and the button

How to add a phone number to Favorites:

  1. Type the number in the search box either in the contact view or phone view of the Skype for Business desktop interface.
  2. Right click on the number and choose Add to favorites.


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Skype for Business Information for PC Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

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