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New Way to Dial on KU’s Skype for Business Phone Service

Beginning Monday, Feb. 6, dialing numbers in Skype for Business phone service will be more like your mobile phone. If you have Skype for Business phone service, you will dial 10 digits for all calls: long distance, local and even KU numbers.
 
Why the change?
As you have experienced with your mobile phone, telephone service is transcending boundaries and physical location. Phone calls now are less place-to-place, and more person-to-person. As we “cut the cord” and gain the benefits of greater mobility, 10-digit dialing is necessary for properly directing calls independent of location.
 
Doesn’t this just complicate dialing KU numbers?
When using the dialing pad in Skype for Business, you will no longer be able to dial 4-xxxx. However, most KU Skype for Business customers use the built-in campus address book to dial KU numbers. Searching by name, you can make a call with one click. And, you can add frequently called numbers to your Contacts and/or Favorites list for easy access anytime.
 
What about the traditional Avaya or Cisco phones?
The switch to 10-digit dialing only affects customers on Skype for Business phone service. There is no change to dialing if you are using a traditional Avaya or Cisco phone.
 
If you have difficulties or need additional support after the change on Feb. 6, call our Customer Support Center at 785-864-8080.


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