Phone Guide - Spectrum Sets

Spectrum SetsAUTO CALL BACK: Allows you to "queue" for a busy 864- number. When the number you want is free, your telephone will signal you with three triple bursts of ringing.

  1. Hear busy signal when dialing 864 number
  2. Tap switch hook.
  3. Get dial tone.
  4. Dial * 5 #.
  5. Redial campus number you are trying.
  6. Listen for confirmation tone.
  7. Hang up.
  8. Wait for three triple bursts of ringing, pick up handset.

If you wish to cancel the auto call back feature before your phone has rung back, dial # 5.


AUTO DIAL: The AUTO DIAL buttons are the 10 programmable buttons found on the top right hand corner of your phone. Each button can hold two auto dial numbers utilizing the Memory Shift key. To program:

  1. Get dial tone using the handset or speakerphone.
  2. Verify the status of the Memory Shift key. This button is located at the bottom of the right hand bank of auto dial buttons. If you only want to program one auto dial number per button, make sure the Memory Shift key is not lit. This allows you to program the "A" portion of the desired AUTO DIAL button. If you wish to program a second auto dial number as the "B" portion of the desired AUTO DIAL button, press the Memory Shift key so that it lights up before you proceed to the next step.
  3. Press the Store key. This key is located at the bottom of the left hand band of auto dial buttons.
  4. Dial the telephone number you want to program on that button, up to 15 digits.
  5. Press the Store key again.
  6. Press the programmable button on which you want to store the number.

To program additional AUTO DIAL buttons, repeat steps 3-6.


CALL FORWARDING ALL CALLS Allows you to forward your phone calls to another 864 number or a local off-campus number. When forwarding to another on-campus number, your phone calls will route to your voice mail box if unanswered at the forwarded number.

To activate Call Forwarding to another on-campus number:

  1. Get dial tone on the phone number to be forwarded.
  2. Dial the Call Forward Activation Code * 2 #
  3. Dial the five digit on-campus number where you wish to forward your calls.
  4. Hear conformation tone (three beeps).

To deactivate Call Forwarding:

  1. Get dial tone on the number to be unforwarded.
  2. Dial the Call Forward Deactivation Code # 2
  3. Hear conformation tone (three beeps).

If you wish to call forward your KU phone number to a local off-campus number (such as your cell phone):

  1. Get dial tone on the number to be forwarded.
  2. Dial the Call Forward Activation Code * 2 #
  3. Dial 8 + the local seven digit phone number where you wish to forward your calls.
  4. Hear conformation tone (three beeps).

To deactivate Call Forwarding:

  1. Get dial tone on the number to be unforwarded.
  2. Dial the Call Forward Deactivation Code # 2
  3. Hear conformation tone (three beeps).

CALL PICK UP: Allows you to answer a call ringing in on another telephone number in your office from your own telephone set (you must first identify to Information Technology which telephone numbers should be in your call pick up group).

  1. Wait for a dial tone.
  2. Dial #4 (or press your CPU button already programmed for CPU).
  3. Greet the caller.

CONFERENCE CALLING: Allows you to make a three-party call.

  1. Establish a call to first party.
  2. Tap the FLASH button once, you will hear a dial tone.
  3. Dial the second party.
  4. When the second party answers, tap the FLASH button again to link the first and second parties with you.

FLASH: Allows the use of Transfer and Conference Calling features.


HANDSET VOLUME CONTROL: When on a call and you wish to increase the volume in your handset, press the VOLUME button.


HOLD:

  1. Press the HOLD button.
  2. Place the handset in the cradle (if using a handset).
  3. To return to the call, lift the handset (or press SPEAKER).

MEMORY SHIFT: This button is located at the bottom of the right hand bank of AUTO DIAL buttons. When lit, this button allows you to program a second AUTO DIAL number to a single button (labeled B on the template).


MESSAGE WAITING LIGHT: Flashes when there are J-Talk messages. Lamp is extinguished automatically when messages are retrieved. NOTE: Under the autodial template, there is a small switch. This switch must be set to the LED position (to the far right) in order for your MWL to work properly.


MUTE: Block all sound from your side of the conversation while allowing the caller to continue speaking.


NEW CALL: Press this button to get fresh dial tone in between calls. Saves time so that you don't have to hang up the telephone set between calls.


PAUSE: When programming an AUTO DIAL button and you wish to have a pause in between the digits you want the telephone to auto dial, press the PAUSE button.


REDIAL: Redials the last number dialed.


RINGER VOLUME: The ringer volume control switch is located on the left hand side of the telephone.


SEND ALL CALLS: Stops incoming calls from ringing on your telephone set and routs calls to your J-Talk voice mailbox (or to a pre-programmed coverage path).

  1. Get a dial tone using the handset or speakerphone.
  2. Send All Calls ACTIVATE: * 3 # .
  3. Send All Calls DEACTIVATE: # 3.

SPEAKERPHONE: Instead of using your handset, use the SPEAKER button to place your call. The speakerphone volume control is located on the right hand side of the phone. Push the sliding control away from you to increase the volume on speakerphone calls, towards you to reduce volume.


TRANSFER: Allows you to transfer any call to another 864 number.

  1. Tell the caller you are going to transfer them.
  2. Tap the FLASH button. You will hear the dial tone.
  3. Dial the second party.
  4. You may hang up as soon as call begins ringing and call will transfer. If you wish to announce the call, wait for the call to be answered then hang up.

Technology Help
IT Knowledgebase
Knowledge Base
FAQs & more
Phone support
785-864-8080
Phone support
itcsc@ku.edu
itcsc@ku.edu
Support via email
Virtual Service Desk
Virtual Service Desk
Online help

Have comments or ideas on how we can serve you better? Send us your feedback!

 

One of 34 U.S. public institutions in the prestigious Association of American Universities
26 prestigious Rhodes Scholars — more than all other Kansas colleges combined
Nearly $290 million in financial aid annually
1 of 9 public universities with outstanding study abroad programs.
—U.S. News & World Report
46 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
$275 million in externally funded research expenditures
23rd nationwide for service to veterans —"Best for Vets," Military Times