Why do I sometimes ask for a name beginning with one letter, (for example, "K") and get offered a name beginning with another letter (such as "D")?
This can happen if there is no listing to match what Phonetic Operator understood you to ask--i.e., if you ask for Jim Kyle and there's no such listing, but there are listings for Tim Dyle and Jim Dillon. Phonetic Operator will try to find the listing you want based on the probability of a match. Interference from background noise or poor line quality can affect Phonetic Operator's recognition of the name requested. The initial letter of a word is the most susceptible to distortion from interference in any speech recognition system.
Why does Phonetic Operator use my given first name when I go by a nickname?
Phonetic Operator uses the names on file with the University Registrar for students and Human Resources for faculty and staff. See "Updating Your Personal Information" above to update your personal information in the KU directory system.
What are the most frequent causes for Phonetic Operator to fail in finding my requested listing?
Possible causes are:
- No listing exists in Phonetic Operator for the requested person or department.
- Speaking too softly or too fast.
- Too much background noise (this includes cellular phone interference and loud music or others talking in the background).
- Saying additional words when asked to say the name of a person or department, such as "I am looking for...." or "Yes, I want.....".
Phonetic Operator mispronounces my first or last name. How can I fix that?
An employee at Phonetic Systems professionally records all personal first and last names and all department names. If your name is mispronounced, please call Networking and Telecommunications at 864-8080 Monday through Friday between 8 a.m. and 5 p.m. to report it and tell us how to pronounce your name correctly.
My name sounds like it is spoken by a digitized voice, not a person. Can that be corrected?
Yes. Listings in Phonetic Operator are updated nightly from the databases of the University Registrar and Human Resources. If a listing is added, but one or both names are not already in Phonetic System's database of spoken names (currently at about one million names), a report will be generated and the name recorded in the Phonetic Systems studio. This may take a few weeks to be recorded and loaded back into Phonetic Operator.
Why does Phonetic Operator ask me what I said when I ask for a listing? When I asked for "Mary Smith" it asked me "Did you say Mary Smith?"
Phonetic Operator works based on probability. It tries to match what you asked for against its existing database. If there is not a 100% probability that it has matched what you asked for, it will ask you to confirm what you requested. It's comparing the database of names it has to what you asked for and trying to find a match.
Why does Phonetic Operator come back with a completely different name than the one I asked for sometimes? The two names don't sound the same to me.
The phonetics of the name you asked for and the probability of a match in the existing database of names will determine the listing(s) Phonetic Operator offers you. For example, you may have asked for Armand Ennis. Phonetic Operator may ask, "Did you say 'Erma Dennis?'" Phonetically, the two names are similar. This is most likely when the name you request is not in the existing database.