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Voice Mail



J-Talk is a complete call answering and voice mail system for University faculty and staff office phones (Phone service in student housing is provided through a contract with Apogee. Students are not eligible for J-Talk service and will need to provide their own answering machine in their residence hall room). KU Information Technology provides the Intuity Audix Voice Messaging System, which is called "J-Talk" for our campus. The terms "J-Talk" and "Audix" may be used interchangeably.

Primary features of J-Talk:
  • Call Answer - Allows J-Talk to answer phone calls for subscribers who are busy or unavailable.
  • Voice Mail - Which allows subscribers to record a message in advance and send it to another subscriber (or subscribers) - without actually calling the person.

In addition to providing individual subscriber service, J-Talk can offer automated attendants and bulletin boards:

  • Auto Attendant - An interactive answering system that is set up so that callers hear a menu of options. The callers then select options and transfer to other destinations by pressing touch-tone buttons or by dialing extensions.
  • Bulletin Board - A "listen only" mailbox. Callers are able to listen to an announcement, but cannot leave a message or perform any other mailbox functions.

The J-Talk Voice Mail System has many features, but is very easy to use. A friendly voice prompts you with all of your options, but any time you feel lost of confused you can press * H for help. Your J-Talk System Administrator can also help, call KU IT Customer Service Center at 785-864-8080 for assistance.

How does the J-Talk System operate?

The University of Kansas has its own telephone switch (PBX). Think of Information Technology as the "Ma Bell" for KU. The J-Talk Voice Mail System is a computerized system that interacts with the Information Technology switch. When you are given a voice mailbox on the system, that mailbox actually resides within the computer in the Information Technology switchroom. The mailbox is NOT inside your telephone. You use your telephone to access and interact with the voice mail system at Information Technology.

In addition, a mailbox is assigned to an individual, not a telephone or a department. If you leave the University, your mailbox must be eliminated. (Please contact Information Technology at 785-864-8080 to notify us of your departure). If the department replaces you, a new mailbox may be issued to your replacement. If you move to another department, your mailbox may be able to move with you.

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Issues with connectivity due to power outage on East Campus have been resolved. If you continue to experience any problems with connectivity services, please contact KU IT Customer Service Center at 864-8080.

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