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Call Control Options

How to access the audio control options during a call:

The call control options (Hold, Transfer, Devices, and number pad) should automatically appear in the middle of the call window when on a call with an external number. If you are on another call with someone at KU using Skype for Business, you may need to click on the grey phone icon to see those options.

How to use the audio control options:

  • Use the dial pad to enter digits during the call to interact with voice-prompt menus.
  • To put the call on hold, click Hold.
  • To Mute, click the microphone button.
  • To send the call to another number or park the call, click the Transfer button and select a contact or type a name or 10-digit phone number starting with the area code.
  • To switch to a different device that is either connected to your computer or a built-in audio option, click the Devices button. Note: This option does not work to transfer a call to a Skype-enabled desk phone. You'll want to use Transfer > Park for that.

Transferring a call:

You can transfer a call to another contact at KU or to another number. An additional option you'll see when transferring is parking a call (more information below).

To transfer a call:

  1. Click on Transfer. If you do not see this option, click on the grey phone icon and then click Transfer.
  2. Select a contact, or look up someone at KU by entering their last name followed by a comma and then first name in the search box, or enter the 10-digit phone number starting with the area code in the search box.
  3. Select the contact or number and then click Transfer.
    Skype for Business Transfer Call Dialog Box

Parking a call:

When you park a call, the call is placed on hold and you are provided a three- or four-digit number that anyone using Skype for Business can use to retrieve the call. It can be a useful option if you want to switch from your headset that is connected to your computer to a Skype-enabled desk phone or if you pick up a call at the front desk and need to move to another workstation to continue the call. A few notes about parking:

  • Only people using Skype for Business on PC or using a Skype-enabled desk phone can park a call.
  • Only people using Skype for Business on PC, Lync for Mac, or a Skype-enabled desk phone can retrieve a parked call.
  • Call parking does not work to transfer calls to a conventional or analog phone.
  • Only people who have the Skype for Business of Lync for Mac phone service will be able to use call parking.
  • Call parking times out after two minutes. At that point, the person who parked the call be called again.
  • Anyone waiting on the parked call will hear music.

To park a call:

  1. Click on Transfer. If you do not see this option, click on the grey phone icon and then click Transfer.
  2. Click on Park the call at the bottom of the menu.
  3. You'll now see the number assigned to the call.
    Skype for Business Parked Call Dialog Box
  4. Anyone using Skype for Business or Lync for Mac can enter the three- or four- digit number provided in the Skype for Business interface to pick up the call. You will receive a visual confirmation when they do letting you know who picked up the call and at what time. TIP: Click copy to copy the number. You could then initiate an instant message and paste the number into the message window.
  5. Click Retrieve to pick the call back up.

 


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Skype for Business Information for Mac Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

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