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Skype for Business Phone Service Overview

To learn how to use Microsoft Skype for Business Phone Service for PC and Skype-enabled phones, click on the titles below or use the navigation in the left sidebar. Individual sections on the website may include an instructional video demonstrating the steps.

KU Information Technology has established a schedule for transitioning campus units to Skype for Business phone service. We are projecting out 3-6 months in the future. All faculty and staff will receive a series of three emails with more details before and during their unit's transition.


Service Introduction

  • How Skype for Business phone service works
  • Special note about emergency calling and 911 location services

Initial Setup

  • How to set up your voicemail PIN
  • How to set up a personal voicemail greeting
  • How to set up your Skype for Business PIN
  • How to log into your Skype-enabled desk phone
  • How to set up additional numbers
  • How to set up delegates

PC Instructions

  • Make, answer, and end calls
  • Call control options
  • Change the way calls are answered

Skype-enabled Phone Instructions

  • Make, answer, and end calls
  • Call control options
  • Change the way calls are answered

Voicemail Overview & Setup

  • Voicemail PIN
  • Record a personal greeting
  • Reset your voicemail PIN

Checking Voicemail

  • From your email
  • From your phone
  • From the Skype for Business app

Advanced Voicemail Settings

  • Set up notifications
  • Manage email and meetings with Skype for Business phone service

 


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Skype for Business Phone Service transition schedule

Skype for Business Information for Mac Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

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785-864-8080
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Email KU IT Customer Support

itcsc@ku.edu
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Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

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