connect. communicate. collaborate.
  • Home
  • Help
  • Technology Support - Students

Technology Support - Students

Click here if you're a faculty or staff member looking for IT Customer Support

KU IT provides a diverse range of technology support to KU students via the Customer Service Center. Our support staff strive to quickly, courteously and effectively meet your technology needs and facilitate the innovative use of technology in support of learning, scholarship and creative endeavor.

Customer Service Center

The KU IT Customer Service Center provides assistance with general technology questions or where to find additional help. Assistance with data, video and phone services is also available. 

Support by phone*


Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Support by email*

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Walk-In Support*

2nd Floor of Daisy Hill Commons

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.


KU IT Knowledge Base


Edwards Campus* 913-626-9619
Walk-In Support:
Regent's Center Hawk's Nest (support phone)
Mon - Thurs. 7:30 a.m. - 10:30 p.m.
Fri. 7:30 a.m. - 5:00 p.m.
Sat. 8:00 a.m. - 5:00 p.m.
Sun. 1:00 p.m. - 5:00 p.m.

*Please Note: Hours may vary on holidays, during breaks and in the summer. Please check IT News & Alerts for special hours.

KU Student Housing Intenet & Cable TV Support

KU partners with Apogee (ResNet) to provide advanced network services and cable TV to campus residence halls, scholarship halls and on-campus apartments. Apogee provides support 24/7 via email and phone: | 855-643-2149. Visit Apogee's myResNet student portal for more information and to sign up for Internet access and cable TV service in KU student housing.

KU IT on Twitter  KU IT on Facebook  KU IT on Google Plus


WOW customers are currently experiencing problems accessing KU resources. Access through other internet service providers appears to be working normally.

Technology Help

Call KU IT Customer Support

Phone support

Email KU IT Customer Support
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Virtual Service Desk

Virtual Service Desk
Online Help

Comments or ideas on how we can serve you better? Send us your feedback!

One of 34 U.S. public institutions in the prestigious Association of American Universities
Nearly $290 million in financial aid annually
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
23rd nationwide for service to veterans —"Best for Vets," Military Times
KU Today