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KU IT Coronavirus Updates

Information for: Instructors | Employees | Students | Technology Help

KU IT continues to plan for a variety of scenarios and is pursuing options to fit our university’s needs as the COVID-19 pandemic continues. Below are resources meant to help all our customers during this time.

Instructors:

(Also see employee and student sections below.)

KU IT staff have worked with colleagues from the Center for Teaching Excellence, Center for Online & Distance Learning and Faculty Development on resources to support instructors in moving to online classes. This includes:

  • Resources for instructors: Together, we have developed guides and how-to resources available at flexteaching.ku.edu.
  • Webinars: We’ve partnering on educational opportunities you can find at flexteaching.ku.edu/recordings-and-transcripts-past-workshops.
  • Support: We are continuing to provide support to instructors. You can find a complete listing of our teams under the Help section at the end of the email. Also, our Media Production Studio in Budig 10 remains open to help instructors who need assistance with recordings for their courses.
  • Zoom: We have expanded our existing Zoom Pro licenses (see Zoom Pro Licenses below) to accommodate more use by faculty, staff, GTAs and GRAs.

Additionally:

  • Software Access: Our TSC staff are working with departments to inventory software typically provided on campus to find additional opportunities to provide access to students in lieu of KU campus computer labs. We are expanding licenses for other technologies such as Virtual Lab, Respondus Monitor and Adobe Creative Cloud (see Students section below).
  • Blackboard: Our staff expanded the infrastructure for Blackboard to ensure capacity to serve all students and instructors. We are continually monitoring Blackboard for performance issues.

If you are an instructor, we need your help with the following:

  • How to Record Videos: (First, please read flexteaching.ku.edu/strategies.) If you would like to use video with your courses, and you need guidance on how to get started, please see the recorded webinar. The associated presentation slides are here.
  • Zoom Pro Licenses: (First, please read flexteaching.ku.edu/strategies.) If you are planning to use Zoom with your course and have not yet signed in, please go to kansas.zoom.us, select “Sign in” and log in with your KU login information. This will ensure that you are assigned a “Pro” license that allows for scheduling of meetings with up to 300 participants with no time limitations, unlike the “free” Zoom accounts. If you are unsure of how to use Zoom, go to flexteaching.ku.edu/using-zoom-effectively and see the associated howto.ku.edu Zoom resources.

Employees:

We are working to ensure more connectivity and productivity for those who are away from our campuses. These efforts include:

  • Guides for working from home: We have tips on how to make the most of working remotely at technology.ku.edu/remote-working-teaching. And be sure to see our article on IT Security Tips relevant for working remotely.
  • Monitoring: We are actively monitoring the network and resource use to ensure stability as we see more connections from outside of KU.
  • Repurposing technology: Our staff is working to repurpose computers and other devices to ensure faculty and staff have the equipment they need to be successful.

We need your help with the following:

  • Tech Help: Your department’s technology support staff are your first contact when it comes to your workstation and related technology issues. And, just like many departments on campus, we may have staff who are working from home. Due to this:
    • We are defaulting to providing support remotely. You can request to receive in-person help, and we will accommodate your request if possible.
    • Please contact your department’s technical support staff. The best way to request computer support will be by emailing them. You can find their contact information at tsc.ku.edu. You can also contact the KU IT Customer Service Center at itcsc@ku.edu and 785-864-8080.

Students:

While the university increases its number of online classes, we empathize with our students, many of whom have never taken an online class, and who may be experiencing considerable personal and academic stress. Remote.ku.edu now has recommendations for supporting students as learners and as humans (see remote.ku.edu/getting-started). We are also actively working with groups on campus to support students and remove technology barriers.

This includes:

  • Student guides and tech tutorials. We have worked with campus partners to provide information on how to transition to remote study at remote.ku.edu/guide-online
  • Technology access. We are working with department tech staff and vendors to identify alternatives for remote access to technology currently accessible in campus labs. In some cases, software providers are temporarily offering expanded licensing to the university. For other software, we are working on providing additional access for students through virtuallab.ku.edu. In addition, we are working with campus partners to identify options for computer access for students without technology at home.
  • Tech support. We continue to help students with technology questions through our IT Customer Service Center at itcsc@ku.edu and 785-864-8080. 
  • Internet access. As more students, faculty and staff connect to KU remotely, stable home internet service will be paramount. Several national providers have released information regarding expanded internet access and options. Information on their offers can be found at remote.ku.edu/access

We appreciate the communication and patience of our community as continue to find solutions to challenges — some of which we’ve never faced.

We plan to continue to update students, faculty and staff on our efforts moving forward. Please check remote.ku.edu for updates, and please contact us at 785-864-8080 or itcsc@ku.edu if you have additional questions.
 


 

Technology Help

For help with equipment and other technical questions:

For help with online pedagogy:

  • Center for Online and Distance Learning (CODL): codl@ku.edu, 785-864-1000
  • Center for Teaching Excellence: cte@ku.edu, 785-864-4199

Ed Tech Help with Blackboard, Zoom and other online teaching and learning technologies:

 

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