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KU is Now Protected by Duo Multi-factor Authentication

KU online systems are better protected now that the university completed its transition to multi-factor authentication with Duo on Oct. 1.

All KU faculty, staff and GTAs/GRAs/GAs with active appointments must use Duo multi-factor authentication (MFA) to access most KU systems, such as HR/Pay, Blackboard and myTalent. The campuswide adoption of multi-factor authentication marks a major step forward in KU’s efforts to protect student, employee and university data.

KU partnered with Duo to provide multi-factor authentication. Duo is extremely easy to use. After entering their KU Online ID and password into a protected KU system, faculty, staff and GTAs/GRAs/GAs will be prompted to verify their identity either by using the Duo mobile app, receiving a text code or entering the number displayed on a token device.

Why did KU adopt multifactor authentication?

Collectively as an institution and as individuals we have a legal and ethical obligation to protect private, confidential and sensitive data to the best of our ability. In an increasingly complex digital world, username and password alone are not enough to stop hackers and data thieves. Multi-factor authentication using Duo gives KU an affordable and simple way to ensure all faculty and staff can do their part to protect their own data, as well as that of colleagues, students and other stakeholders.

Where can people get help with Duo?

KU IT Customer Service Center (CSC) staff are ready to help with any Duo-related issues at itcsc@ku.edu, 785-864-8080 or in-person help at the convenient IT Customer Service walk-up location on the third floor of Anschutz Library. KU IT offers 24-hour password resets and Duo help at 785-864-8080.

This knowledge base article also details the process of adding a second device or a new phone, assuming the original device is available and working. If the original device that was registered with Duo is lost or isn’t working, contact the IT Customer Service Center for help at 785-864-8080 or itcsc@ku.edu.

KU faculty, staff and GTAs/GRAs/GAs also can use Duo Mobile to protect their personal accounts, such as Facebook, financial institutions and more, by checking with their online services to see if they offer multi-factor authentication (also called two-factor authentication).

For more information, visit duo.ku.edu.


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