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Change How Calls Are Answered

You can set up call forwarding and simultaneously ring so calls don't get missed. Call forwarding is especially useful if you're traveling or working from home, because calls can be forwarded to your current location. If you're out of the office, calls can be set to be automatically forwarded to a co-worker.

You forward incoming calls by setting up forwarding rules. You can forward calls to:

  • Voicemail, or
  • Another number or to another contact, or a
  • Delegate

You can choose to have forwarding occur:

  • All time (default), or
  • During work hours (set in Outlook)

The simultaneously ring option is hand for people on the go. When you get a call, it rings on two phone numbers at the same time. You can set your incoming calls to simultaneously ring your phone and another number or contact in case  you're busy or momentarily unavailable.


Forward call to voicemail or another number using Lync for Mac software

The call forwarding option is typically used to forward calls to voice mail or to another number. When you set call forwarding settings in Lync, all incoming calls are automatically forwarded to the destination you choose.

How to set call forwarding:

  1. On the Lync software interface, select the Phone tab.
  2. Click on No Call Forwarding at the bottom of the interface.
  3. Select a forwarding option.

How to set up numbers or contacts for call forwarding:

  1. On the Lync software interface, select the Phone tab.
  2. Click on No Call Forwarding at the bottom of the interface.
  3. Select Phone Call Preferences
  4. On the Call Forwarding screen, select Forward my calls to.
  5. Select Voicemail, or select new number or contact to set a number.
  6. (Optional) Set up conditions for when calls should be forwarded.
    1. Only forward calls or simultaneously ring during work hours. (Work hours are set in Outlook.)
  7. Make your selections and close the window to apply.
  8. You will now see an alert message next to your location notifying you that your calls are being forwarded.

Set up simultaneously ring

Unlike call forwarding, where your work phone doesn't ring, you can set your incoming calls to simultaneously ring your phone and another number or contact. This setting can help ensure that callers don't get the busy signal and their calls don't get missed. At the same time, they won't be aware that their call was forwarded.

How to set simultaneously ring:

  1. Click on No Call Forwarding at the bottom of the interface.
  2. Select the simultaneously ring option.

How to set up numbers or contacts for simultaneously ring:

  1. On the Lync software interface, select the Phone tab.
  2. Click on No Call Forwarding at the bottom of the interface.
  3. Select Phone Call Preferences
  4. On the Call Forwarding screen, select Simultaneously ring.
  5. Select new number or contact to set a number.
  6. (Optional) Set up conditions for when calls should be set to ring multiple places.
    1. Only forward calls or simultaneously ring during work hours. (Work hours are set in Outlook.)
  7. Make your selections and close the window to apply.
  8. You will now see an alert message next to your location notifying you that your calls are set to simultaneously ring.

 

 


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Skype for Business Information for PC Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

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