How it works
Lync for Mac phone service is an extension to Lync for Mac that allows you to make and receive telephone calls from and to your KU work number. In addition to making and receiving calls, Lync for Mac phone service offers unified messaging via your Outlook mailbox. Your voice messages will be delivered to you within Outlook, and can be retrieved via phone, Web or desktop. Benefits of Lync for Mac phone service:
- Provides added mobility as you are able to answer your KU phone number(s) from your computer or tablet (when you have Internet access) or your smartphone
- Ensures you don’t miss important calls because you can easily forward voice calls to other numbers, such as your mobile phone or home phone
- Saves time as you can quickly read summaries or listen to recordings of voice messages from your computer using Outlook
- Gives you a virtual assistant. By calling the Outlook Voice Access number, 785-864-1900, you can hear an overview of your calendar on a specific day and even have your email read to you
The steps for starting to use Lync for Mac phone service are below. Faculty/staff accounts are not enabled for Lync for Mac phone service by default.
How do I know if I have Lync for Mac Phone Service?
You will receive a notification containing your initial voicemail PIN.
What equipment is needed?
All you need for a voice call is a speaker and microphone, however additional devices may improve audio quality and privacy. See our Recommended Skype for Business Devices page for a complete list of recommended audio devices.
How to start using Lync for Mac phone service:
- KU IT is implementing Lync for Mac phone service in phases, and will work with your department’s leadership to get required information and timelines.
- Based on the agreed timeline, KU IT will transition your number(s) to your phone in groups. Not everyone in your department will be enabled at the same time.
- KU IT will enable you for Lync for Mac phone service. You will receive an email notification from Microsoft Outlook when activated. The email includes your initial voicemail PIN.
- Optional: Set up your PIN at lyncpin.ku.edu. Your Lync PIN is separate from your voicemail PIN and can be used to start online meetings by phone.
- If you have ordered a Skype-for-Business-enabled phone, you will receive it and can log in to your phone.
How will I know if I’ve been switched over? If you pick up your old Avaya or Cisco phone and hear a dial tone, you haven’t been enabled yet.
How your status works when people call you:
You will receive call notifications when your status is set to Free, Away, Busy, etc. Set your status to Do Not Disturb to send all calls directly to voicemail without notifications. All calls received while in Do Not Disturb will be logged in your Recent Calls list.
Emergency calling and 911
Your computer software is capable of making calls to 911; however, because Lync for Mac phone service will not work in the event of a power outage, network outage or IT service outage, you should use your cell phone to make emergency calls while on campus.
When you are phone enabled, you will start to see your location automatically appear in the Lync for Mac interface below your name. This is an automatic setting designed so that emergency responders will know your general location if you call 911 from your work number.
What you will notice when on the Lawrence campus and connected to the Jayhawk wired network:
- Within the first hour you are on a wired connected, it may show the generic location as "KU Lawrence Campus.”
- After that, it will change to a specific location, which will be highly abbreviated.
How to choose not to show others on Lync for Mac your location:
You can choose not to show your location to others at KU, however this information will always be transmitted to 911 services. To do this:
- Click the drop-down arrow beside your location.
- Deselect Show Others My Location.
What to do if your location is inaccurate:
If your location is inaccurate, please notify KU IT by contacting the Customer Service Center at 785-864-8080 or email@example.com.
What you will notice when off of campus and/or connected to KU Anywhere:
If you are off of campus and/or using KU's VPN, KU Anywhere, you will not see an automatic location. Instead, below your name, you will see set your location in red. After selecting this option, you'll want to choose "Set your Location" from the drop-down menu and enter your location. This is in change that you will need to make a 911 call while not on campus. In this situation, you are encouraged to always use your personal or KU-provided mobile phone to make a 911 call.
What to do in the case of a service outage:
In the event of an IT-related service outage and there is an emergency situation, your 911 call will not go through. For this reason, your cell phone should be your primary method for emergency calls while on campus.