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Remote-work equipment and services available for faculty and staff

Campuswide flexibility and courage during these unprecedented times has allowed KU to make a quick jump to remote teaching and work. While the timeline meant less-than-optimal technology outcomes in some cases, IT staff are working to ensure everyone has the tools they need to succeed. 

Some individuals may be working on a personal computer because they do not have a KU-owned laptop. And while a high-bandwidth, stable wireless connection is available on campus, home internet connections for some may not be sufficient for video conferencing. KU IT has resources to make a new, transitional workspace more productive. And, our support teams are available to assist.
 

KU Equipment

KU IT encourages working with departmental leadership to discuss bringing desktop workstations, extra monitors and other peripherals home. In these times it is understood faculty and staff need the equipment they are familiar with in order to be as productive as possible. 
 

Computers and Wi-Fi

KU IT can offer the following hardware solutions that might help alleviate some technology challenges:

  • A loaner laptop to mitigate using a personal computer.
  • A Wi-Fi hotspot if a home internet connection doesn’t provide sufficient bandwidth.

For tips on how to resolve bandwidth issues, visit remote.ku.edu/access.
 

Technology Help

For those in need of help learning a new technology or who need support for existing technology:

  • Our Technology Support Center staff is available to help, just as they were on campus. Most help can be provided remotely.
  • The IT Customer Service Center is available to help and can be reached at itcsc@ku.edu or 785-864-8080.
  • Howto.ku.edu offers a wide array of resources, including .pdf quick-start guides for various services and tools, to help faculty and staff master KU’s software and service offerings.
     

Support for Online Teaching

Our diverse team is ready and willing to work with instructors to take their online teaching to the next level:

  • Our Educational Technologists can help instructors refine their online courses, particularly heading into summer session. They can assist with the transition from synchronous to asynchronous classes and can help move quizzes, exams and finals online.
  • KU’s remote-work website, remote.ku.edu, is full of useful information and is continually updated.
  • Our Media Production Studio is available to help instructors refine use of video and other media in their courses, particularly heading into summer session.

KU IT is here to help faculty and staff finish their transition in as comfortable a fashion as possible. We want to help elevate all Jayhawks to a more satisfying remote teaching, learning and working experience. Additionally, KU’s coronavirus website has additional technology and other COVID-related information and resources all Jayhawks should find helpful.


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Technology Help

Call KU IT Customer Support

785-864-8080
Phone support
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Email KU IT Customer Support

itcsc@ku.edu
Support via Email

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Submit Help Ticket

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Online Help

Call KU IT Customer Support

913-897-8459 (option 1)
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Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

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Request Edwards IT Support

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