01/29/21 - Service Alert: Active Directory Sync Issues
Some users are currently experiencing permissions issues with Active Directory. KU IT support staff are working to resolve the problems and will provide more information as it becomes available.
IT Service Updates
02/09/21 - Issues with Wireless network on campus
Issues with wireless networks have been resolved. If you continue to experience any problems with wireless services, please contact KU IT Customer Service Center at 785-864-8080.
02/15/21 - Service Alert: Power has been restored
Power has been restored on campus. If you have new information about affected IT services, please contact IT CSC at 785-864-8080.
02/18/21 - CMS Sunflower Sites restored
Issues with CMS Sunflower Websites have been resolved. The ticket number for this incident is INC0606869.
02/26/21 - Ecommerce Credit Card Payments 2 - 6 am
Our vendor will be performing maintenance on Credit Card Payment services on Friday, February 26, 2 - 6 a.m. KUCard (Beak 'Em Bucks) recharges, and tuition payments will be unavailable during this maintenance.
03/13/21 - Exadata Database (click to see list) maintenance 8pm, March 13
Maintenance to the Exadata database system will be performed on Saturday, March 13, 8pm to Sunday, March 14, noon. Exadata supports the following systems:
Technology Help
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785-864-8080
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itcsc@ku.edu
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Faculty/Staff Support
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Knowledge Base
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Submit Help Ticket
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913-897-8459 (option 1)
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kuec_support@ku.edu
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Knowledge Base
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Request Edwards IT Support
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