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Technology Instruction & Engagement

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Overview

KU IT Technology Instruction & Engagement offers easy and ready assistance to help you succeed. Are you looking for assistance with teaching and learning tools or choosing the right printing solution? Do you need help with video, voice and data collaboration, or professional development on supported applications? Perhaps you just want to get more information about IT services and offerings. Our experienced consultants can help. By providing custom assessments, leveraging existing technology solutions or exploring new options, Consultants lead efforts with campus units to help manage the rapid change and complexities inherent to technology service and support operations. 

Services At-A-Glance:

  • First point of contact at KU IT
  • Facilitate meetings and discussions to support requests for assistance
  • Assist in gathering requirements and needs, and researching solutions
  • Facilitate meetings with other IT staff as needed
  • Customer liaison for assigned units to maintain ongoing communication with KU IT
  • Provide information about customer needs to IT leadership

Eligibility:
Departments
Faculty & Staff
Graduate Research & Teaching Assistants 


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08/19/2019

Some users are currently experiencing problems transferring calls using Polycom Phone. KU IT support staff are working to resolve the problems and will provide more information as it becomes available. 

 

 

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support
Multi-factor authentication and password reset help 24 hours a day.

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Submit Help Ticket

Submit Help Ticket
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

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