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Help, Support & Training services

Help, Support & Training

Click on the service titles below to learn more

 

Classroom Technology Support

KU IT Classroom Technology Support provides assistance with equipment and hardware in classrooms, including troubleshooting, equipment checkout and training.

IT Client Consulting

With an understanding of your KU project, program and portfolio goals, our Client Consulting team can help you identify what solutions are currently available at KU and what additional solutions exist in the marketplace, develop business use cases to illustrate how those solutions will meet your needs, and develop a project plan.

Customer Support

KU IT provides a wide variety of support services for faculty, staff and students. Find out who to contact for technology help.

KU IT Knowledge Base

The KU IT Knowledge Base is an ever-growing collection of self-help articles about campus technology services. Search by topic or software to find solutions and walkthroughs for common IT tasks and issues.

Media Production Studio

KU's Media Production Studio provides equipment, workspace and software for students and faculty to shoot, edit and produce digital projects.

Microsoft Imagine Academy (formerly IT Academy)

KU faculty, staff and students have free access to Microsoft Imagine Academy, a learning site that features online courses on Microsoft’s most popular software, including Excel, Word, PowerPoint, OneNote, Project, SharePoint, Access, and more.

Multimedia Services & Consulting

KU's Media Production Studio provides equipment, workspace and software for students and faculty to shoot, edit and produce digital projects.

New2KU

New2KU provides information to help new students get started with technology at KU.

Printer Management for Departments

Administrative print management information for monitoring, reporting and controlling access to campus printers/multifunction devices.

Project Management & Consulting Services

KU IT's professionally certified project and process managers provide leadership and guidance for University and IT projects and for identifying and implementing business process improvements.

Technology Support Centers (TSC)

KU IT Technology Support Centers (TSC) offer faculty and staff a diverse range of technology support. Find your TSC.

Training & Workshops

KU IT offers free training and workshops throughout the year to help faculty, staff and students use a variety of software packages more effectively.


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Technology Help

Call KU IT Customer Support

785-864-8080
Phone support

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Submit Help Ticket

Submit Help Ticket
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

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