QLess is a digital customer line management tool that allows customers to get in a line for service and, once in the line, get updates on their position and wait time. Customers can enter a virtual line in several ways:
- Download and use the QLess app.
- Visit a website.
- Log in at a computer “kiosk” at the location (not available in all departments).
- Be manually added to a line by a KU employee.
Employees and customers can also use Qless to schedule specific appointment times.
Customers receive a forecasted wait time when they enter a line and updated forecasts as they wait. Additionally, they can push themselves back in line and can leave the line at any time.
Departments and offices that use QLess have access to queue statistics, including busiest times, number of customers who do not actually show up, customer return rates, etc. This data can, among other things, help these departments and offices figure out how best to schedule their teams.