connect. communicate. collaborate.
  • Home
  • Technology Support Centers

Technology Support Centers

Container

Overview

KU IT Technology Support Centers (TSC) offer a diverse range of technology support for faculty and staff. The mission of the KU IT TSCs is to provide the University of Kansas with solutions to help them adapt and learn in the changing environment of Information Technology. The TSCs strive to exceed expectations and provide for future growth at KU.

As part of Changing for Excellence, KU IT developed a new model for technology support on campus. The Technology Support Center (TSC) model was created to provide better service to our customers, leverage the knowledge and skills of support teams, provide professional growth opportunities for support staff and contribute cost savings toward Bold Aspirations priorities.

The Technology Support Center Support Model

The Technology Support Center model is a hybrid between centralized and decentralized support models. This hybrid model is based on the following:

  • Centrally managed support teams that are located in close proximity to the customers they serve
  • A tiered structure that gives frontline support staff the ability to escalate particularly difficult service issues
  • Shared decision-making between unit leader and KU IT to meet customer needs

For more information, please visit Technology Support Centers.


Eligibility:
Departments
Faculty & Staff
Graduate Research & Teaching Assistants 


KU IT on Twitter  KU IT on Facebook  KU IT on Instagram

Find your Technology Support Staff

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support
Multi-factor authentication and password reset help 24 hours a day.

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Submit Help Ticket

Submit Help Ticket
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

Comments or ideas on how we can serve you better? Send us your feedback!

KU Today