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Call Control Options for Enabled Phones

Best Practices:

  • Add frequently called numbers/individuals to your Skype for Business contact list and numbers that you frequently transfer calls to using the Skype for Business desktop software. If the phone is set up as a department phone, you may need to get help from your local tech support staff.
  • Change devices (moving from a headset to the handset) by using the Park option.
  • Within the phone's settings, there is an option to choose the phone's "default transfer type." This controls the behavior for all calls transferred on the phones. The two options are:
    • Use Blind transfer to transfer a number without talking to the intended recipient first.
    • Use Consultative transfer to speak with the intended recipient before transferring the call to them.

How to place a call on hold and resume a call with a Skype for Business-enabled phone:

  1. To place a call on hold, select Hold using the touch screen or button under the option. Select Resume using the touch screen or button under the option to continue the call.

How to mute or unmute a call:

  1. On the phone, press the mute button (microphone with a slash through it).

Setting the phone's default transfer type:

  1. Press the home button.
  2. Touch or select the button by Settings > Basic > Preferences > Default transfer type (you may have to swipe or scroll to see this option).
  3. Select either Blind or Consultative transfer by touching the option or by pressing the button next to the option and choosing the button under select.
    1. Blind transfer transfers a number without talking to the intended recipient first.
    2. Consultative transfer provides the option to speak with the intended recipient before transferring the call to them.​​
  4. ​Exit by pressing the home button.

Blind transferring a call to a phone number:

Note: This must be set as the default transfer type in the phone's settings.

  1. Select Transfer, using the touch screen or button under the option.
  2. Enter the ten-digit number starting with area code (###-###-####).
    Note: you can select a Favorite, by clicking on your name in the upper left-hand corner.
  3. Touch Dial or the green phone icon, or press the button under Send (phone models without touch screens).
  4. The call will be transferred.

Consultative transferring a call to a favorite contact:

Note: This must be set as the phone's default transfer type.

  1. Touch Transfer using the touch screen or the button under the option.
  2. Enter the ten-digit number starting with the area code (###-###-####). Or, you can select a Favorite contact by pressing on your name in the upper left-hand corner to access your favorites and then choose a contact by touching the name or the button beside the person.
  3. Touch Dial or the green phone icon, or press the button under Send (phone models without touch screens).
  4. Once you have talked to person, select Transfer or the button under that option to transfer the call. Or, touch Cancel or the corresponding button to cancel and talk to the caller again.

Parking a call:

  1. Select Park, using the touch screen. If using a button-style phone, press the buttons below More then Park
  2. You will see the three- or four-digit number to retrieve the parked call. Anyone using Skype for Business can dial that number using a phone or the interface to retrieve the call.
  3. Select Retrieve to retrieve it.

How to add others to a call:

Note: You will not be able to first speak to the person or people who you are conferencing in. You may want to put the call on hold and call first.

  1. Select Confrnc, using the touch screen. If using the button-style phone, select the button near More then Confrnc.
  2. Using the keypad, dial the ten-digit number (###-###-####).
  3. Touch Dial or the green phone icon, or press the button under Send (phone models without touch screens).

How to use the dial pad for menus:

  1. Use the dial pad like you would a cell phone for touch key options.


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Skype for Business Information for Mac Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

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