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Using Call Options

You can use the Skype for Business desktop software or your skype-enabled phone to make calls to people both internal and external to KU. When you call others that are using Skype for Business, you will have full access to the Skype meeting features including video, screen sharing, and chat. When making calls to external phone numbers, you will only have access to call features including, hold, transfer, and mute.

Click on the phone icon to access the call controls in the desktop software during a voice call.

Note: Headsets or conference pucks should be plugged in in advance of receiving a call. It does not work to plug your device in at the time of the call.


Call options


In-call voice prompts

Use the dial pad to enter digits during the call to interact with voice prompt menus.


Place a call on hold

To put the call on hold, click Hold.


Transfer a call

To send the call to another number:

  1. Select the Transfer button
  2. Enter a contact's name or number as the 10-digit number starting with the area code.
  3. Select the formatted contact name or number
  4. Select Transfer.

Add someone to a call

  1. Select the person with a plus sign icon.
  2. Enter a contact's name or number as the 10-digit number starting with the area code.
  3. Double-click on the formatted name or number.

The person will now be added to the call and will receive a notification to answer and join.

 


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