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Voicemail Overview & Setup

Check Voice Mail

You have four options for checking voicemail.

  1. Through email
  2. Through the Skype for Business desktop app
  3. By calling in
  4. Optionally, you can check voicemail through the Skype for Business mobile app.

Note: Wherever you check your voicemail, if you delete a message it will be deleted in all places.

Check voicemail from Outlook

  1. Find and open the email with the voicemail message.
  2. Select the preview button to listen.

Check voicemail from the Skype for Business desktop interface

  1. Select the Calls tab.
  2. Select Voicemail.
  3. Select the message and click the play button to listen.

If you want to check your voicemail by phone, you will need to know your voicemail PIN. Your voicemail PIN is located on an email message you received when you were first switched over to Skype for Business phone service.

Reset your voicemail PIN

After you are enabled for Skype for Business phone service, you will receive an email that includes a PIN for your voicemail. Refer to that email then:

  1. Call the Outlook Voice Access number, 785-864-1900, or 4-1900. Enter your temporary voicemail PIN in a welcome email from Microsoft Outlook. It will then ask you to enter a new one.

Notes:

  • PINs must be at least 6 characters long, and cannot contain sequential numbers (123456), repeating numbers (444444).
  • If you enter your voicemail PIN incorrectly several times via the voice access number, it will automatically reset and send you an email with a new temporary voicemail PIN.

Check voicemail from a phone

  1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900.
  2. Enter your extension if you are not calling from your KU number.
  3. Enter your voicemail PIN at the prompt.

Record a personal greeting by calling in

  1. Call the Outlook Voice Access Number 785-864-1900 or 4-1900.
  2. Enter your five-digit extension starting with 4 if you are not dialing from your KU number.
  3. Enter your voicemail PIN at the prompt.
  4. Say "Personal Options".
  5. Follow the prompts to enter a personal greeting.
  6. When you are satisfied, you can hang up

Advanced Voicemail Settings

Set up notifications

You can reset your voicemail PIN, change voicemail preview, and notification settings, and view call answering rules at mail.ku.edu.

  1. Log in with your KU Online ID and password at mail.ku.edu.
  2. Click on the settings icon, then Select Options.
  3. Select Phone in the left navigation to:
  • Reset your voicemail PIN
  • Change your Voicemail Greeting
  • Change Voicemail Preview settings
  • Change Notification preferences
  • Add a mobile number to receive text notifications at when you miss a call or receive a voice message

Manage email and meetings with Skype for Business phone service

With Skype for Business phone service, you can call in and listen to your email messages and meetings from your calendar.

  1. Call the Outlook Voice Access number, 785-864-1900 or 4-1900.
  2. Enter your voicemail PIN at the prompt.

For email:

  1. Say “Email” to hear a listing of your email messages and have them read to you. For each message, you can say:
  • Play, Next, Delete message, Reply, Reply all, Mark as Unread, Next Unread, Previous, Play Header, Call the Sender, Forward Message, Flag for Follow Up, Find by Name, Delete Conversation, or Hide Conversation

For Calendar:

  1. Say “Calendar” and the day (for example, “Calendar for tomorrow”) to hear a listing of your meetings and details. For each meeting, you can say:
  • Next, Cancel Meeting, Meeting Details, Play Header, Clear My Calendar, Attendance Details, Previous, First, Last, Next Day

Say Main Menu to exit and return to the menu.


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