connect. communicate. collaborate.
  • Home
  • Wireless First FAQs

Wireless First FAQs

What do you mean by Wireless First
The goal of the Wireless First initiative is to eventually have 80% of users and devices connecting via wireless on the Lawrence and Edwards campuses. There will always be a need for some wired connections, and we will work with faculty and staff to ensure the right connection for all devices and equipment.
Why is KU going Wireless First?

Smartphones and laptops have become a more integral part of our lives, driving an increased expectation for mobile and flexible access. We are investing in our wireless infrastracture to expand coverage and capacity to meet this increased demand.

A 2017 EDUCAUSE survey with responses from 157 institutions found that 97% of faculty have a laptop and 93% own a smartphone. Among students responding to the survey, 95% own a laptop and 97% own a smartphone. And, 83% of students said they use their phone for one or more of their courses.

In addition, we have seen increased mobile use when accessing KU websites and applications:

  Dec 2017 to
Mar 2018
Dec 2016 to
Mar 2017
Total Users 2,720,395 2,696,374
Mobile 40.74% 32.58%
Tablet 5.87% 4.47%
Desktop 53.9% 62.95%
Are you replacing all wired connections?
There will always be a need for some wired connections, and we will work with unit leaders to ensure the right connection for all devices and equipment. In particular, we know that some researchers, research centers and labs require wired connections.
I need a wired connections. How do I request an exception?
There will always be a need for some wired connections, and we will work with unit leaders to ensure the right connection for all devices and equipment. We have established an exception process for requesting a wired connection for devices that need one. The exception process considers a number of criteria, including security, type of device, intended use of device/connection, grant or regulatory requirements, and environmental/building limitations.

Faculty and staff in centrally supported units should work with their IT Support Staff to request an exception for a wired connection. Faculty and staff who are not in a centrally supported unit should contact the KU IT Customer Service Center at 785-865-8080 or itcsc@ku.edu to request an exception for a wired connection.
What are the benefits?
The mobility and flexibility to work and study when and where you want is quickly becoming a basic expectation. The Wireless First initiative will help us meet that expectation on the Lawrence campus by boosting both the coverage and capacity of our campus wireless network, and by transitioning faculty and staff computers to wireless connections. In addition, the Wireless First initiative will strengthen our security and provide options for enhanced features.

The bottom line is improving the customer experience for faculty, staff, students and visitors by making it easier and faster to connect on the Lawrence and Edwards campuses.
Will Wireless First replace Jayhawk WiFi?
No. Students, faculty and staff will still connect using Jayhawk WiFi. The Wireless First initiative is simply replacing the equipment and systems that make up our wireless infrastructure.
Will I have to reconfigure my devices?
WiFi-enabled devices that were previously configured to connect to Jayhawk WiFi should automatically connect to the new Wireless First equipment and system. As part of this initiative, we are installing wireless cards in KU workstations that previously did not have wireless capability. IT Technology Staff will work with individual faculty and staff to install and wireless cards and configure workstations as needed.
What is the project timeline?
Work on the Wireless First initiative has already begun. In fact, we implemented the Wireless First model in the new Earth, Energy and Environmental Center buildings—Ritchie Hall and Slawson Hall. We expect to transition the rest of the Lawrence campus over the next 12 months. We will provide a more detailed timeline once planning is complete.

KU IT on Twitter  KU IT on Facebook  KU IT on Instagram

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support
Multi-factor authentication and password reset help 24 hours a day.

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Submit Help Ticket

Submit Help Ticket
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

Comments or ideas on how we can serve you better? Send us your feedback!

KU Today