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IT Customer Service Center
Phone Numbers
By Phone:
864-8080

Email
By E-mail:




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Welcome to the KU Information Technology web site.   We have revised this site to make KU technology resources across campus easier for you to find. Some of our new features include:

  • Information about technology and network services from one web location.
  • The new tabbed form on the left to get help or locate popular services faster.
  • Prominent posting of email and phone links to our new IT Customer Service Center that combines technology with data, voice and network support.

These changes are the outward signs of a comprehensive organizational merger of KU Information Technology and Networking/Telecommunications as of July 1, 2007. 

Please send your comments and suggestions on how we can improve this web site toMajor Project Updates itweb@ku.edu.

Service Alerts & Updates

Brief Interruption to Most Online Services Saturday morning
There will be a brief interruption between 6:30 and 7:00 a.m. Saturday, July 26th to most online services. The Kyou portal, Enroll and Pay, Blackboard, Credit Card processing and many other services will experience a one to two minute disruption to service. Posted 07/22/08 3:05 p.m.

Enroll and Pay Services Unavailable Sunday
Enroll and Pay Services will be unavailable for an upgrade from 7:00 a.m. to 7:00 p.m. Sunday, July 27th. Posted 07/21/08 8:30 a.m.

Update to DNS and DHCP Services Sunday Morning
Updates will be performed from 6:00 to 8:00 a.m. Sunday, July 27th to the Domain Name Service and the Dynamic Host Configuration Protocol Service. DNS and DHCP services will be degraded in capacity but should be available. The DNS service translates host names to IP addresses. The DHCP service assigns IP numbers for workstations on campus. Posted 07/21/08 8:30 a.m.

Exchange Email upgrade Monday, July 29th
There will be an upgrade to Exchange Email services from 7:00 to 7:05 a.m. Monday, July 29th. No service disruption is anticipated for properly configured email programs. Proper configuration details for all supported email programs are available.
Posted 07/24/2008 4:55 p.m.

KU Scholarworks Service Unavailable Thursday, July 31st
The KU Scholarworks service will be unavailable during an upgrade from 8:00 a.m. to 1:00 p.m. on Thursday, July 31st. Posted 07/24/2008 5:00 p.m.

Blackboard Service Unavailable Friday Evening, August 1st.
Blackboard services will be unavailable from 6:00 to 6:30 p.m. Friday, August 1st for an upgrade. Posted 07/24/08 5:00 p.m.

Enrollment Information
Beginning May 31, 2008 at 11:59 p.m. Lawrence undergraduate students will not be able to enroll, add, drop or change sections for fall enrollments. You will be able to make changes to your schedule again beginning at 12:01 a.m. on August 1, 2008.