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Comments from Our Customers


3/4/15 “I have been at KU since August of 2010. Every time I contact the Bb IT staff, my experience just gets better and better. My latest experience was no different. Benjamin Mattson was kind, knowledgeable, and not only fixed my current problem, he also made suggestions that will make this semester of teaching more efficient. Benjamin went way above and beyond to make my teaching experience a little less time consuming and much less stressful. Thank you to all Bb IT staff, and especially to Benjamin Mattson. He made my day!” — Mea B.
3/4/15 "Dear Taylor [Thorup] and Leland [Wilson]: Thank you both for devoting so much time to the set up of this wonderful new computer! I cannot begin to thank you enough to the very thorough transfer. Your attention to detail, patience, and professionalism are truly appreciated. Thank you!" — Kathleen L.

"Dino Ingram did a great job of persisting in completing a job that had been left hanging from last semester. This concerned an urgently needed software upgrade for students in a time-limited project. Dino had the unfortunate luck of having to get up to speed on a job that had been closed without completion. He worked with my GTA and his colleagues and superiors to make it happen.The IT responsiveness has improved! My thanks to both Dino and Jake Coffman for solving an acute problem." — Marylee S.


"In the last several days, I have corresponded repeatedly with one Mr. Jeff Anderson. I opened a ticket on Tuesday since CMS Open Work Time was canceled, and my website has some very serious problems. In two days, Jeff has walked me down from a ledge of frustration. He not only solved issues that I was unable to solve (Branding Blocks – Search Form), but he also helped me to trouble shoot items that I just needed help with (image map). Today, however, Jeff exhibited a level of dedication and creative think that goes far above what most workers display.  We have complicated needs, and our website is not as cut and dry as other departmental sites. When he couldn’t immediately solve my issues, not only did he consult a superior, which was resourceful on its own, but he in turn met with me via Lync. During our Lync meeting, Jeff was creative, knowledgeable and polite. He helped to uncover the layers of problems with my event view and then execute a solution that allowed me to custom archive my events.  

I know that sometimes, in customer service, we hear mostly complaints, so I wanted to be sure that today you got a “Great Job!” for Jeff, you and your team."  — Roxie L.

2/3/15 "Thanks also for your hard work. As the IT point person, you really kept us all moving in a good and productive direction." — Amy S.
1/30/15 "Cara [Nossaman] and Amanda [Sterling] have provided superior service and attention to detail to our project.  I know that it takes an extraordinary amount of their time, but I hope that the end product and service that this will provide to the University will worth all of that. " — Abby C.
1/22/15 "I just wanted to take a minute to tell you that Tiffany [LaClair] is doing an outstanding job! I know she has had a lot thrown at her and a lot to learn since she started and from my experiences with her, she is doing fantastic. She is always incredibly friendly to talk to, easy to work with, never afraid to ask questions, and learns very quickly. I’ve worked in customer service since I was 15 years old and I know that most of the time people are always willing to complain and rarely take the time to give people compliments and I just wanted to give my feedback that Tiffany is wonderful to work with." — Krissie D. 
1/7/15 "Adam Braun really came through for me and the department in quickly adding new information to our website. You can see from the email string below that I got him all the links, attachments, and information at 12:30 yesterday with fingers crossed that I could have it up by the next day and he got it done before the end of that same day. This was a HUGE help. Adam is always helpful and quick to respond, but this was really above and beyond and I’m very grateful! Thank you!" — Katie M.
12/19/14 "Chad [Hinkle], I just wanted to thank you for the absolute brilliant job you did in taking all the electronic equipment and miscellaneous cords, keyboards, hard drives etc. that were in our JRP basement. I went down there today just to check, and was thrilled on how clean everything was, especially considering that persons who brought things down there for recycle left it in such a disarray. Thanks you again for the great and efficient service you provided, not only now, but in the past years that I have contacted you for electronic recycling. You make part of my jog so much easier!" — Carl M.
12/19/14 "Greg [Girard] and Dave [Barnhill], You’ve been hosting our database for roughly six months now. It is really working out well for us. Support has been timely and excellent. And I sleep better at night.  As expected, I’m also able to focus more of my energies on department issues rather than Oracle configuration and support. This is a nice efficiency for our department and KU."  —  Kurt L.
12/16/14 "Everyone in this office agrees that Shan Bhaskar and Nicholas Roberts are providing outstanding service.  They are very responsive to our needs and patient with our questions.  They are very knowledgeable; I can’t think of a puzzle they haven’t been able to solve—usually very quickly.  We only hope that they have no interest in management, so that we may keep them for a while.  10 out of 10." — Dan J.
12/13/14 "Tennille [Fincham], I really enjoyed your training session yesterday. It was great to be back in the KU IT learning environment and to see familiar names like Suzie's [Johannes]. You all do a wonderful job of helping folks like me. Thanks for sending the email below, and I look forward to seeing you again in future courses. Many thanks." — Bob B.
11/19/14 "The purpose of this email is to let you know about the very positive experience we recently had with KU IT. We recently moved our servers to the Computer Center and Paul Espinoza was very helpful in the process of locating and virtualizing our servers, not an easy task. ... Although our concerns were very small within the scope of both Paul and Michael Bean's responsibilities, we were dealt with in a very courteous and professional manner." — Marilyn A.
11/14/14 "Special kudos go to our IT partners of Jim [Gergen], Mary [Rochelle] and Kathy [Robbins]. They labored through many meetings with us to hone in on the requirements and specifications." — Barbara G.
11/5/14 "[Programming work by Scott Spuzello] is perfect, and it makes me very happy. Thank you!" — Nancy M.
10/29/14 "Our two support people in Strong (Nicholas and Shan) are excellent. They do a very good job of keeping us operational." — Charlie P.

"I am writing to you regarding the Outlook class I took today. It was a very well organized and easy to follow class. The instructor (Tennille) and the lab both created a great learning environment." — Rusty G.

8/18/14 "Love our @KUTechnology support. Helpful & friendly even when I'm at a loss. #customerservice" — Jane T.
7/11/14 "Cheryl [Harber], I have to tell you that you and your team have been so accommodating and helpful over the last 7 months of 3G experimentation and tweaking! I can’t imagine working with a better team." — Jody M.
7/9/14 "We want to give an extra "thank you" for the excellent support we received over the last 24 hours with regards to our printing/scanning issues. Sekouba [Sissoko], Andy Jackson and Matt Torres were extremely helpful and accommodating to all our needs. Also they found temporary solutions to our printing issues. And the solution has found and fixed. Back to normal but only because of of the great service we received. Great job to all involved. We THANK YOU!" — Linda C.
6/18/14 "Corey [Cortez] - Thank you so so so so so so so much for coming to our aid on Tuesday.  I truly appreciate it!  Please know that all the staff appreciated it and so did the students.  You sparked alot of interest in the students - you were very articulate, explained things to them that they could understand, you were able to relate to them, and made a difference. If you aren't already volunteering or working with youth, in some way - I would highly recommend that you do. You really do know how to talk to young people and know how to connect with them.  A skill that not everyone has.  Again, thank you so much for dropping everything to come over to Haworth for a career talk  (technology) with our students. You rock!" — Rebecca D.
6/10/14 "I am not tech savvy, yet your team always makes me feel like I can learn. You never teach down; no one has ever laughed at me (maybe with me!) and I always come away wanting to reach up to the technology that you are introducing. That has been true since my first encounter with you in Anschutz Library. That's a gift, to bring enthusiasm and possibility to people to people like me. Thank you. (In fact, I think that I need to borrow the bounce that you use in our presentations in my grammar classes!)" — Carla B.

"I really appreciate your walking me through the steps to fix the problem of my hard drive running out of disk space. I used to think that 100 gigs was all the storage I'd ever need. It's amazing at how quickly it fills up. Thanks for showing me how to free up about 17 gigs worth. Yesterday I got to experience how nice it is to be able email Question@ku.edu and receive a phone call walking me through the solution. It was pretty amazing to see how you could log on to my computer and let me "follow the red dot" as you showed me what to do. But above all, I appreciated the patience and wisdom with which you showed me how to do it."  — Bob B.


"I just wanted to share with you both what a great team of support staff you have in Sekouba, Matt and Mat. They are just so helpful and engaging and have really been a great fit for the folks here.  And that has been such a great thing for the staff here with all the changes going on. Wanted you to know how great these three have been and everyone is really, really appreciative of their customer service." — Ann E.


"Thanks very much for jumping in on short notice and staying with it so long until the problem was resolved. We very much appreciate your responsiveness and competence. I will let others know that the update is complete and there is no need to shut down this morning as previously planned."  — Dan J.


"Thank you for your help in developing and providing valuable computer skills training for [our] employees. We are truly delighted at the work that Suzie and Tennille have done. They built a program based on the needs of our staff that did not exist before. This was not an easy or traditional request, but they were patient and understanding of our needs and were able to work closely with us to deliver valuable computer skills training that exceeded our expectations. The development of these fundamental classes will be the building blocks for our staff to bridge the gap into the future, improving our ability to work with more advanced technologies and applications. These fundamentals will ensure our people will be able to perform their duties more efficiently and effectively, and we could not have done it without these great ladies!  They have demonstrated a great deal of knowledge and patience in developing the training materials, and working with employees of varying levels of computer skill. Above all their enthusiasm has been contagious. Suzie and Tennille have shown an eagerness that is to be admired, and helped achieve positive results. Thank you again for providing this very valuable service to us with your outstanding staff. They did an excellent job with a true 'Crimson and Blue' spirit!" — Jay P.

2/18/14 "I want to express my gratitude for the wonderful help Jill Miller offered me this afternoon. Not only did she go out of her way to figure out my problem, but called me back in a very timely fashion and solved a long term problem our [department] IT person has not been able to help me with. She was very professional and simply wonderful to work with." — Anne D.
2/10/14 "Last week on Monday, the hard drive crashed hard and the [classroom] computer wouldn't even boot up. I let Todd Kitchen know about it late in the day. I was figuring that we'd be offline for a week or more, which would have been terrible. But Todd had it up and running by Thursday's class. We didn't even miss one minute of class time. That means that he must have come in and done all the work on one of the snow days. I have already thanked him profusely but I thought that you'd like to know about this." — Kip H.
1/3/14 "John Rinnert (Media Producers for Information Technology) has done a great job with this project. John elevated the project to a higher standard with his knowledge and expertise." — John M.
10/12/13 "On behalf of the Spencer Museum of Art and the Biodiversity Institute we would like to thank you for the swift and effective efforts of the IT team that worked with us to realize the Diego Teo Artist Installation.  In a very compressed time, this group accomplished an artistic project that features the synergies between our two museums in new and creative ways.   The IT staff  created a seamless technological bridge in order to raise the social, institutional, and artistic issues to which the project aspires.   By working across domains and units, they set a standard for the kind of collaborative work and rapid response necessary to distinguish our  University community." — Saralyn H. and Kris K.

"I wanted to say thank you for sending Kris Dover over to our office to help with our internet problems.  He has been exceptional in trying to figure out the 'poltergeist' in our area.  I can remember the days without the internet and I’m not sure how we functioned, so when there are problems now it seems like a nightmare.  Kris has been excellent in customer service and working with the people in my office.  Especially those of us who are somewhat techno challenged. Thanks again for letting him help us and figure out what was going on." — Susan T.

10/8/13 "Kris (Dover), Your work with my lab has been a refreshing breath of air and a very constructive interaction with central IT in what was seeming to be heading towards a dismal flat sea of poor performance and lack of  support. I especially appreciate the 'get'er done attitude' while negotiating the myriad 'places' to get stuff set up and registered. And we appreciate the encouragement as we used 'Larryware' to help diagnose possible building backbone problems. Your efforts  with us have been the best TL support we have enjoyed since our storage and retrieve system was built 12 years ago and I look forward to continuing our efforts. You seem to have embraced what a research group needs. Thanks." — Todd W.

"Coolest annual report EVER.  I love the personalization but the stuff inside is impressive.  Lots to show for last year. Congrats!" — Linda L.

8/15/13 "I too would like to express my appreciation and gratitude for the Strong Hall IT Team. They always go above and beyond to assist ISS with all of our computer support needs. They are reliable, customer service oriented, friendly, and are a fantastic team to work with. ... I consider it a privilege and honor to be working with the Strong Hall IT Team. They are the best of the best!" — Regina S. 
8/15/13 "I just wanted to express how grateful we are to the IT Strong Team for their professional and swift assistance to the ISS in making Orientation Registration a success yesterday. ... Andy, Matt and the student workers each have put in tremendous effort and extra hours in helping rearrange the entire ballroom setup, and of course very swiftly networking our dozens of stations well in time. ... We cannot thank them enough, and wanted you to know how much we appreciate their support.  With still a week and a half or so of orientation/checkins ahead, I feel honored to be working with these very fine and friendly Tech colleagues." — Yuki W.
7/31/13 "We have seen a huge improvement in the level of service thanks to John (Stockham). I know a few individuals have expressed their appreciation for John's prompt attention to their various issues and the communication has been fantastic." — David D.
7/11/13 "I want to pass on my appreciation for the work that Matt (Garrett) and Kerrin (Burke) are doing. They met with students in my class this morning and really inspired the students (and me). They provided excellent feedback about students' idea for a mobile app and offered encouragement even as they pointed out obstacles. I can't thank them enough." — Doug W.
6/13/13 "Janice [Wagner], I want to take this opportunity to thank you for your amazing work in coordinating access to KU Libraries’ online resources for the participants of the ASHR symposium. This was a lengthy process and required a great deal of communication, cooperation, and coordination. ... Your excellent work on this project made KU and KU Libraries look great! Thank you so much for going the extra mile." — Julie P.
6/7/13 "I wanted to take a minute and let you both know what an outstanding (and over the top) job Andy has done, is doing and continues to do for our office. We are a very high demanding office and sometimes we don’t stop to notice how much he really does for us (and his students). Our day to day demand on Andy [Jackson] is very high and he always is friendly, and so wonderful to work with. ... We consider Andy part of the Provost Office and we would NOT be able to do our jobs without him (and his students). He is an awesome person with a very positive attitude!!" — Sharon P.
5/7/13 "Just tried out the iOS printing in Watson and it works awesome!! This is a development I've been waiting for as long as I've been at KU! Good job IT! Also, swiping your KUID at the printers is another great feature rather than manually logging in. Can't wait to see what you come up with next!" — Thomas P.
4/23/13 "I’m sending out a big 'thank you' to you and your staff for improving our access to computing resources in a few short weeks. It has made all the difference to our work. We appreciate it." — Terese T.
3/29/13 "I just wanted to pass along my appreciation for some IT staff who went way above and beyond to help me this morning. ... I can’t tell you how much I appreciated everything these people did, especially Jeni and Steve. They went out of their way to help solve a problem in a very short time, and everyone was very nice about it all." — Maria T.
3/27/13 "I'm writing to let you know how impressed I have been with David Denning's work. In addition to his prompt attention to most hardware and software issues I experienced throughout this semester, he was also pivotal in making sure our conference call with a foundation came off seamlessly the afternoon of Friday, March 15. David arranged time to test the technology the KU investigators preferred to use ahead of the meeting, and he communicated with the foundation staff regarding our technology capacity and conferencing particulars. While we will not know the outcome of this presentation (potentially $900K for our investigators) until later this summer, it can certainly be said that David contributed to KU's getting this award should it come to pass. Thank you for the opportunity to work with David. I deeply appreciate his efforts to make this foundation conference call go so well." — Becca P.
3/8/13 "Just a simple thank you for the magic you bestowed upon my computer. It has never been as easy for me to access my files on the KU server as it is now.  The fixes that you made are wonderful and make my home work so much easier." — Carla B.
2/18/13 "Just wanted to say thanks for the help setting up my email on my mobile device!  Your instructions worked perfectly!" — Patrick K.
2/5/13 "This new system is great! I was able to download an mp4 of the audio+computer/PPT and it looks fantastic in my video editor." — Brian D.
1/28/13 "I just wanted to thank you for your support personally and that of your amazing staff in helping to make Data Privacy Day a big success. We had about 50 attendees in the room (plus 30) online for the main panel session from Noon-1pm. We also had approximately 20 for the Ask an Expert Session and with the recording of both, we will be able to share it far and wide. I really appreciate the collaboration of our areas and look forward to many future successes together." — Jane R.
1/14/13 "I wanted to say Congratulations on the new KU web site look. It's beautiful! Very clean looking, but with a lot of information available at various points on it. I love the photo of the campus and the boxes below highlighting news, etc. Thank you for all your efforts and work to make this happen." — Edie T.
1/8/13 "I watched IT Services staff go the second and third mile yesterday in clearing out space in Burt for electronic items that belonged to Engineering Management.  There were some 130 hard drives; there must have been some 50 (huge) printers!  ... Aaron Cunningham and Kyle Ashford and especially Chad Hinkle deserve high marks and much praise!  Chad makes KU a great place to work and you can be so proud of how he represents the IT Services group! Just outstanding!!"  — Michael L.
"Wanted to make sure you see what kind of job your guys doing in the field. This eWaste pickup required about a half day with 6 pickup loads of equipment coming back to the warehouse. Chad stayed on site pulling hard drives out of machines while Kyle and Aaron loaded and unloaded the equipment. A great job done by all." — John A.
12/20/12 "Just a quick note to thank you again for your amazing support for the student film projects ... . Javier, Jorge, and Patricia all learned so much about digital film editing with Final Cut version 10. I can't thank you enough for making it all possible with the training and support you provided, and the help of your physical studio and staff. You guys are terrific. I'm so glad I had a chance to offer this sort of on hands learning for these students." — Paul S.
12/14/12 "Thank you for these continuous reports. I am really pleased (and excited!) with how well the graduate CRM implementation is moving along." — Thomas H.
12/5/12 "I am very pleased with [the Research Files Storage] service and I am so relieved to have our data and files backed up in this way." — Kelly K.
11/28/12 "Just wanted to shoot you a quick email to thank you once again for the amount of work with the student body you and your staff continue to do! Just read the announcement email that was sent out and it is fantastic that the print idea is still holding strong and that you are recognizing the initiatives that Hannah and Brandon have fought to bring forth!" — Gabe B.
11/26/12 "Alex, your team is fabulous! Thank you for all you do for the university. I appreciate everyone's attention on this project." — Brenda M.
11/08/12 "In 45 years at KU, this may have been the most positive experience I have had when experiencing a serious problem and turning to others at KU for expert assistance.  Even though it seemed at one point that it was impossible to retrieve the information that was "lost," he (Chris Teters) did not give up and calmly and professionally resolved the problem." — Jeff W.
11/02/12 "Very nice. Congratulations to IT on a great (annual) report. Easy to read, great graphics, and I especially like: "technology is more than just the cables and equipment that connect our customers with each other and the outside world; it is a strategic component in the success of bold Aspirations and Changing for Excellence, amplifying the efforts of university leaders and campus partners in educating leaders, building healthy communities and making discoveries that change the world." — Deborah L.

"I am new to the University staff and have been assisted by Andy Jackson the last ten days in getting set up with IT tools for my new role.  I have found Andy to be bright, articulate, speedy and professional…all attributes I look for in pilots. I thought you should know that this customer is very pleased with the service he received."  Thank you. — Jeff L.

9/25/12 "John Stockham has really gone above and beyond (more than usual) for the Dole Institute. He worked with the development company and programmers on our behalf to get our Kansas WWII Veterans Kiosk up and running again after the hard drive fried. This exhibit is not only one of our main features of the museum, it is also a memorial to veterans and a place where families can honor their family members—so it is really important. John’s tireless efforts to get this exhibit up and functioning was nothing short of a miracle. We were up against a mid-October deadline for our program honoring Wounded Warriors—John’s efforts early-on ensured that this exhibit would not remain defunct any longer than necessary. As you already know, we consider John part of the Dole Institute family—and we are so lucky to have him around to take care of us. I just can’t say enough good things about him—he is the best!" — Maggie M.
9/19/12 "I just wanted to add to the Kudos for Andy Jackson. I truly appreciate his patience. He is always more than willing to talk me through any issue step-by-step. After changing my computer over to Windows 7, he was great in taking the time to show me how to navigate it and was more than happy to share shortcuts with me that I had no idea existed." — Kathy M.
9/19/12 "I just wanted to let you know that the Chancellor’s Office staff is extremely pleased with Andy Jackson’s performance as our IT contact. He is always pleasant, knowledgeable and helpful. He walks through at least a couple of times each day to see if we are having any problems, and he responds almost immediately to requests for assistance. He not only addresses our problems, but offers suggestions and options to suit our individual needs. We really appreciate his attentiveness and his expertise, and we feel very fortunate to have him assigned to our office!" — Debra B.
9/3/12 “Also, I wanted to extend my tremendous appreciate to Alex who worked on this from 1–6pm on Friday. I greatly appreciate your time and kindness, Alex. I'm happy to say it has been a happy weekend of grant writing, preparing lectures, and catching up on email. ☺ ” — Kathleen L.
8/27/12 “I continue to be impressed with the timeliness and expertise of your department.  Thanks for all this help.” — Steve C.
8/24/12 "Thanks again for moving us up in the queue. We had a staff workshop with Jeffry Lewis this morning and he did a great job. We are pumped! I’m not sure who his direct supervisor is but will you let him/her know how pleased we were with his workshop this morning?" — Kathleen M.
8/22/12 "This was a great summary -- such an exciting update on this tremendous support at KU!" — Marilyn A.
8/22/12  "Thank you for this information. I'm extremely impressed with your eagerness to reach out to and serve the greater KU community. Thank you for your responsiveness." — Don D.

"Thanks for your hard work in all of this.  I am a recipient of all the good stuff; so it’s difficult to complain. I can imagine (luckily only imagine) the sheer amount of work it has taken to implement the changes in a timely way. Good luck." — John G.

7/31/12 "I thought I’d say thanks for the many efforts you have made and continue to make to improve the IT support infrastructure on campus. I can’t think of a one that isn’t moving in what I believe is the right direction. ... I have also found Kaltura/Blackboard, in conjunction with Camtasia, a great capability.  I have recorded “how to” presentations for newly arriving Army officers to get them into KU systems and enrolled in classes expeditiously. I have received several compliments from the new troops…and, better, the approach seems to be working!!" — Greg F.
7/18/12 "I love the IT department. You guys have provided me, over the years, with invaluable assistance for which I am always grateful." — Jane G.
  "I am writing to let you know that Andy Jackson arrived this morning to do cable management on my desk.  Not only did he tie the wires, he also provided additional suggestions to move equipment on my desk to increase my desk space around my computer.  It looks great now!  Gestures like Andy’s make KU a great place to be." — Lorraine H.
  "Nancy, I wanted to thank you for the quick change you made today for adding the location of the output files on these emails. Thank you for being so responsive and quick to help I really appreciate it!" - Pam B.


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