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Customer Support

Information Technology provides technical support to KU students, faculty and staff. Our goal is to quickly and effectively meet your technology needs in a courteous, timely and knowledgeable manner and facilitate the innovative use of technology in support of learning, scholarship, and creative endeavor.

Customer Service Center

The IT Customer Service Center assists individuals with general technology questions or can provide information on where you can find additional help.  Assistance with data, video and phone services is also available.

Support by Phone & Email  Walk-in Support Knowledge Base

Burge Union
1601 Irving Hill Road    
Lawrence, Kansas

Kansas Union
1301 Jayhawk Blvd.
Lawrence, Kansas

Hours: Hours: Hours:
Mon-Thurs: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: 10 a.m. to 6 p.m.
Sunday: noon to 8 p.m.
Mon-Thurs: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: 10 a.m. to 6 p.m.
Please Note: ​Hours may vary on holidays, during breaks and in the summer. Please check IT News & Alerts for special hours.












Other Help Services:

Workstation Support
Does your campus department need technical support?  IT Workstation Support provides desktop support, file and print services.

Classroom Support
Reserve equipment, get classroom media assistance, find troubleshooting guides and more.

Client Consulting
Need help with a solution? Our Client Consultants can help.

Blackboard Support
Do you need help using Blackboard in your classroom? Our Blackboard specialists can assist you. 

Virtual Service Desk (login required)
Create a service ticket or view an existing service ticket at the KU IT's Virtual Service Desk.

Residence Halls Internet Access 
Answers and technical support on Internet access and cable for students living in the residential or scholarship halls.

Computer Labs

Technology Help
IT Knowledgebase
Knowledge Base
FAQs & more
Phone support
Phone support
Support via email
Virtual Service Desk
Virtual Service Desk
Online help

Comments or ideas on how we can serve you better? Send us your feedback!

One of 34 U.S. public institutions in the prestigious Association of American Universities
26 prestigious Rhodes Scholars — more than all other Kansas colleges combined
Nearly $290 million in financial aid annually
46 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
23rd nationwide for service to veterans —"Best for Vets," Military Times