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Technology Support - Faculty & Staff

Technology Support Centers

KU IT provides a diverse range of campus technology support to KU faculty and staff via our courteous and knowledgeable technology support staff. Support staff are managed by KU IT via our Technology Support Centers and conveniently located in close proximity to their customers. Our technology support staff strive to quickly, courteously and effectively meet your technology needs and facilitate the innovative use of technology in support of learning, scholarship and creative endeavor. Technology support staff provide a single point of contact for services including: computer setup and installation, workstation maintenance, application support, peripheral support, network support, personal and group file storage, and technology planning and recommendation.

Find Your Technology Support Staff:
Please contact your unit/department technology support staff directly for all your campus technology needs. Please visit Technology Support Center for information about your unit/department's technology support team including: team members, contact information, hours, location, and key performance indicators.

Help After Hours & Away From Office:
The KU IT Customer Service Center (ITCSC) primarily supports students, but faculty and staff can also contact the ITCSC for campus technology assistance, particularly for help after hours or when traveling.

Self Help:
The KU IT Knowledge Base is an ever-growing collection of self-help articles about campus technology services. Search by topic or software to find solutions and walkthroughs for common IT tasks and issues.


Technology for Teaching & Learning Support

Classroom Technology Support:

Classroom Technology Support provides support for classroom equipment and hardware, including media classroom troubleshooting. Learn more about Classroom Technology Support.

Classroom Technology Support: online contact form | 785-864-1200

Classroom Support Hours:
Monday - Thursday: 8 a.m. to 7:30 p.m.
Friday: 8 a.m. to 5 p.m.


Educational Technology Support:

KU IT Educational Technologists provide insight and expertise in helping you choose the most effective tools and resources to meet your teaching and technology needs and achieve your desired outcome. Learn more about Technology for Teaching & Learning.

Lawrence campus Educational Technologists: itedtech@ku.edu | 785-864-2600Educational Technology Staff

Edwards campus Educational Technologists: KUEC_EdTech@ku.edu | 913-897-8719 | Educational Technology Staff


Media Production Studio:

Media Production Studio provides equipment, workspace and software for students and faculty to shoot, edit and produce digital projects. Learn more about Media Production Studio.

KU IT Media Production Studio: itmps@ku.edu | 785-864-6452 | Media Production Studio Staff


KU Center for Online & Distance Learning:

In addition to KU IT support staff, KU Center for Online and Distance Learning staff are available to answer your questions or schedule a consultation about your course development needs. They provide instructional design, media production, and expertise in hybrid and online learning. 

KU Center for Online and Distance Learning: onlinelearning@ku.edu | 785-864-1000 | CODL Staff


Other Support Services

Client Consulting:

Need help with a technology solution? Our Client Consultants can help. Contact a knowledgeable KU IT Client Consultant via email at itconsulting@ku.edu or call 785-864-0410.


Information Technology Security:

The KU IT Security Office provides computer security consulting and assessment, training, and information resources related to firewall management, anti-virus software, email encryption and more. Contact KU IT Security Office via online contact form or call 785-864-9003. For more information about computer security at KU, visit Information Technology Security


Virtual Service Desk (Service Now):

Familiar with the Service Now ticketing system? Create a service ticket or view an existing service ticket via the Virtual Service Desk.


Recommended Hardware Purchases

KU has negotiated significant discounts on a range of technology products for KU unit/departments. These recommended models provide the greatest cost savings and allow for the highest level of customer support. For non-standard purchase information and requests please contact your technology support staff.

Desktops

Dell is the preferred workstation computer vendor for the University of Kansas, chosen through a competitive bid process. KU has negotiated significant discounts on Dell products. Below are the recommended models available through Dell. These recommended models provide the greatest cost savings above and beyond Dell's standard educational discount.

For peripherals and information on ordering, go to procurement.ku.edu/technology-standards.

Dell - Desktops

  Dell Product Line: Model No.: Processor:
Optiplex 3020M Optiplex 3020M Intel Core i3-4160T Processor (Dual Core, 3.1 GHz)
Optiplex 3020M Optiplex 5040 Intel Core i5-6500 Processor (Quad Core, 3.2GHz)
Optiplex 3020M Precision 3420 6th Gen Intel Core i7-6700 (Quad Core, 3.40GHz)
Optiplex 3020M Precision 3620 6th Gen Intel Core i7-6700 (Quad Core, 3.40GHz)

Laptops & Ultrabooks

Dell is the preferred workstation computer vendor for the University of Kansas, chosen through a competitive bid process. KU has negotiated significant discounts on Dell products. Below are the recommended models available through Dell. These recommended models provide the greatest cost savings above and beyond Dell's standard educational discount.

For peripherals and information on ordering, go to procurement.ku.edu/technology-standards.

Dell - Laptops

  Dell Product Line: Model No.: Monitor / Processor: Base Weight w/Battery:
Precision 3510 Precision 3510 15.6" / i7 or Xeon 4.75 lbs.
Precision 5510 Precision 5510 15.6" / i7 or Xeon 3.93 lbs.

Dell - Ultrabooks

  Dell Product Line: Model No.: Monitor / Processor: Base Weight w/Battery:
Latitude E5470 i3 Latitude E5470 i3 14" / 6100u 3.88 lbs.
Latitude E5470 i5 Latitude E5470 i5 14" / 6200u 3.88 lbs.
Latitude E7270 i7 Latitude E7270 i5 12.5" / 6300u 2.77 lbs.
Latitude E7270 i7 Latitude E7270 i7 12.5" / 6600u 2.77 lbs.
Latitude E7470 i5 Latitude E7470 i5 14" / 6300u 3.32 lbs.
Latitude E7470 i7 Latitude E7470 i7 14" / 6600u 3.32 lbs.

Tablets

See Microsoft product info pages for full technical specifications.

For peripherals and information on ordering, go to procurement.ku.edu/technology-standards.

Microsoft

64GB Surface Pro 3 Intel i3
SurfacePro3
4th generation Intel Core i3-4020Y 1.50 GHz with Intel HD Graphics 4200 Processor
64GB Solid State Hard Drive
4GB RAM
1-year limited hardware warranty
Dimensions: 11.50 x 7.93 x 0.36 in
Weight: 1.76 lbs (0.79 kg)
Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input
Microsoft product info page »
128GB Surface Pro 3 Intel i5
SurfacePro3
4th generation Intel Core i5-4300U 1.90 GHz with Intel HD Graphics 4400 Processor
64GB Solid State Hard Drive
4GB RAM
1-year limited hardware warranty
Dimensions: 11.50 x 7.93 x 0.36 in
Weight: 1.76 lbs (0.79 kg)
Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input
Microsoft product info page »
256GB Surface Pro 3 Intel i5
SurfacePro3
4th generation Intel Core i5-4300U 1.90 GHz with Intel HD Graphics 4400 Processor
64GB Solid State Hard Drive
8GB RAM
1-year limited hardware warranty
Dimensions: 11.50 x 7.93 x 0.36 in
Weight: 1.76 lbs (0.79 kg)
Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input
Microsoft product info page »
256GB Surface Pro 3 Intel i7
SurfacePro3
4th generation Intel Core i7-4650U 1.70 GHz with Intel HD Graphics 5000 Processor
64GB Solid State Hard Drive
8GB RAM
1-year limited hardware warranty
Dimensions: 11.50 x 7.93 x 0.36 in
Weight: 1.76 lbs (0.79 kg)
Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input
Microsoft product info page »
512GB Surface Pro 3 Intel i7
SurfacePro3
4th generation Intel Core i7-4650U 1.70 GHz with Intel HD Graphics 5000 Processor
64GB Solid State Hard Drive
8GB RAM
1-year limited hardware warranty
Dimensions: 11.50 x 7.93 x 0.36 in
Weight: 1.76 lbs (0.79 kg)
Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input
Microsoft product info page »

Customer Service Center

The KU IT Customer Service Center (ITCSC) primarily supports students, but faculty and staff can also contact the ITCSC for campus technology assistance, particularly for help after hours or when traveling. The ITCSC assists individuals with general technology questions or can provide information on where you can find additional help. Assistance with data, video and phone services is also available.

Support by phone*

785-864-8080

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Support by email*

itcsc@ku.edu

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Walk-In Support*

Price Computing Center

Mon-Fri. 8 a.m. - 5 p.m.

Self-Help

KU IT Knowledge Base

24/7

Edwards Campus* 913-626-9619
kuec_support@ku.edu 
Mon - Thurs. 7:30 a.m. - 10:30 p.m.
Fri. 7:30 a.m. - 5:00 p.m.
Sat. 8:00 a.m. - 5:00 p.m.
Sun. 1:00 p.m. - 5:00 p.m.

*Please Note: Hours may vary on holidays, during breaks and in the summer. Please check IT News & Alerts for special hours.


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