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KU IT Organization Chart (.pdf)

KU Information Technology supports the University of Kansas academic and research missions by providing a broad range of technology services, including key campus technical infrastructure.

From data to voice, email to video, web-based academic and administrative systems, software and virus protection, IT delivers innovative services in support of learning, scholarship, and creative endeavor. IT includes a 24/7 enterprise data center and many knowledgeable staff providing KU with expertise in server and desktop support, application support, software development, IT security, networking, as well as customer support and project management. Working together, our staff deliver technology services you use at KU.

Guiding Principles

  • We need to partner with the highest levels of leadership across campus. We need to understand the mission of this university and each leader’s role in achieving it. We need to use that information in conjunction with our knowledge of technology to help build the business models that will enable KU to achieve its mission and be economically self-sufficient and sustainable.
  • Process improvements have to be continual. As the world changes around us, our processes have to change with it. That’s the only way they’ll remain efficient and effective. All process can continually be improved. Never be satisfied. And that’s the only way we can be successful in supporting KU’s teaching, learning and research missions.
  • Our staff is our greatest resource. Technology is universal but our people are unique and make all the difference in whether we are successful or not. Together we will establish a vision for IT and we will cultivate our skills and abilities so we can make that vision a reality.
  • We need to promise what we will deliver and deliver on our promises. We won’t wait for requests to come to us. We’ll be proactive in our communications, seeking out our customer’s needs and making sure they know about our services. We’ll investigate new technologies, determine whether they could add value, and introduce the best of the best to our customers.

What others are saying about IT

"I wanted to say Congratulations on the new KU web site look. It's beautiful! Very clean looking, but with a lot of information available at various points on it. I love the photo of the campus and the boxes below highlighting news, etc. Thank you for all your efforts and work to make this happen." — Edie T.

"Just a quick note to thank you again for your amazing support for the student film projects ... . Javier, Jorge, and Patricia all learned so much about digital film editing with Final Cut version 10. I can't thank you enough for making it all possible with the training and support you provided, and the help of your physical studio and staff. You guys are terrific. I'm so glad I had a chance to offer this sort of on hands learning for these students." — Paul S.

"Just wanted to shoot you a quick email to thank you once again for the amount of work with the student body you and your staff continue to do! Just read the announcement email that was sent out and it is fantastic that the print idea is still holding strong and that you are recognizing the initiatives that Hannah and Brandon have fought to bring forth!" — Gabe B.

"In 45 years at KU, this may have been the most positive experience I have had when experiencing a serious problem and turning to others at KU for expert assistance. Even though it seemed at one point that it was impossible to retrieve the information that was "lost," he did not give up and calmly and professionally resolved the problem." — Jeff W.

"I just wanted to let you know that the Chancellor’s Office staff is extremely pleased with Andy Jackson’s performance as our IT contact. He is always pleasant, knowledgeable and helpful. He walks through at least a couple of times each day to see if we are having any problems, and he responds almost immediately to requests for assistance. He not only addresses our problems, but offers suggestions and options to suit our individual needs. We really appreciate his attentiveness and his expertise, and we feel very fortunate to have him assigned to our office!" — Debra B.

Technology Help
IT Knowledgebase
Knowledge Base
FAQs & more
Phone support
Phone support
Support via email
Virtual Service Desk
Virtual Service Desk
Online help

Have comments or ideas on how we can serve you better? Send us your feedback!


One of 34 U.S. public institutions in the prestigious Association of American Universities
26 prestigious Rhodes Scholars — more than all other Kansas colleges combined
Nearly $290 million in financial aid annually
1 of 9 public universities with outstanding study abroad programs.
—U.S. News & World Report
46 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
$275 million in externally funded research expenditures
23rd nationwide for service to veterans —"Best for Vets," Military Times