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KU IT

KU IT Organization Chart (.pdf)

KU Information Technology supports the University of Kansas academic and research missions by providing a broad range of technology services, including key campus technical infrastructure.

From data to voice, email to video, web-based academic and administrative systems, software and virus protection, IT delivers innovative services in support of learning, scholarship, and creative endeavor. IT includes a 24/7 enterprise data center and many knowledgeable staff providing KU with expertise in server and desktop support, application support, software development, IT security, networking, as well as customer support and project management. Working together, our staff deliver technology services you use at KU.

Guiding Principles

  • We need to partner with the highest levels of leadership across campus. We need to understand the mission of this university and each leader’s role in achieving it. We need to use that information in conjunction with our knowledge of technology to help build the business models that will enable KU to achieve its mission and be economically self-sufficient and sustainable.
  • Process improvements have to be continual. As the world changes around us, our processes have to change with it. That’s the only way they’ll remain efficient and effective. All process can continually be improved. Never be satisfied. And that’s the only way we can be successful in supporting KU’s teaching, learning and research missions.
  • Our staff is our greatest resource. Technology is universal but our people are unique and make all the difference in whether we are successful or not. Together we will establish a vision for IT and we will cultivate our skills and abilities so we can make that vision a reality.
  • We need to promise what we will deliver and deliver on our promises. We won’t wait for requests to come to us. We’ll be proactive in our communications, seeking out our customer’s needs and making sure they know about our services. We’ll investigate new technologies, determine whether they could add value, and introduce the best of the best to our customers.

Bold Aspirations and Changing for Excellence IT Initiatives

KU IT is supporting Bold Aspirations and Changing for Excellence at KU by leading 11 key technology initiatives:

Bold Aspirations

Early Warning System // Enable faculty and staff to identify and track students who are demonstrating significant achievement in the classroom or who are having difficulties and may be at risk for not continuing their education.

Campus-wide Customer Relationship Management // Provide a comprehensive view of all KU interactions with students and allow for more effective messaging from departments communicating with specific student target audiences.

Content Management System // Ease website creation and management, and provide a more integrated and seamless visitor experience across all University websites.

Document Imaging and Workflow Solution // Help capture, store and manage documents, improving workflow for University departments and eliminating the need to store or physically shuttle paper from office to office.

Appointment Scheduling // Improve interactions and communications between faculty, advisers and students by facilitating face-to-face meetings through online scheduling.

Changing for Excellence

Server Centralization // Improve the efficiency and security of systems on campus by registering all servers and centralizing them as appropriate.

Reorganize and Redefine IT // Unite multiple distinct technical departments to build a stronger support base and improved customer service at KU.

Single Identity Management System // Create a single identity system for all students, faculty and staff across all campuses.

Network Optimization // Ensure our systems and infrastructure are seamlessly integrated, well-managed and operating at peak performance.

Leverage Software Purchasing // Maximize cost savings and increase adoption of software by consolidating purchases among departments and central IT.

Increase MFD Usage // Expand the use of multifunction devices to replace separate printers, copiers and fax machines across campus.


Go to www.provost.ku.edu/planning to learn more about Bold Aspirations. For a complete update on all Bold Aspirations and Changing for Excellence technology initiatives, visit cfe.ku.edu/technology.

Technology Help
IT Knowledgebase
Knowledge Base
FAQs & more
Phone support
785-864-8080
Phone support
itcsc@ku.edu
itcsc@ku.edu
Support via email
Virtual Service Desk
Virtual Service Desk
Online help

Have comments or ideas on how we can serve you better? Send us your feedback!

 

One of 34 U.S. public institutions in the prestigious Association of American Universities
26 prestigious Rhodes Scholars — more than all other Kansas colleges combined
Nearly $290 million in financial aid annually
1 of 9 public universities with outstanding study abroad programs.
—U.S. News & World Report
46 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
$260.5 million in externally funded research expenditures
23rd nationwide for service to veterans —"Best for Vets," Military Times