Thanksgiving Break
Nov. 26, All day
Thanksgiving Break
Nov. 27, All day
Thanksgiving Break
Nov. 28, All day
Thanksgiving Break
Nov. 29, All day
Thanksgiving Break
Nov. 30, All day

WBB vs. Georgetown
Nov. 23, 02:00 pm
MBB vs. Rider
Nov. 24, 07:00 pm
Volleyball vs. West Virginia
Nov. 26, 06:00 pm
WBB vs. Iona
Nov. 26, 08:00 pm
Volleyball vs. Oklahoma
Nov. 29, 12:00 pm

  • Home
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  • Overview

Services

$ - denotes a fee-based service.

Service Description Related Info
Anti-virus Download free anti-virus software for home and office computers, get updates, and view alerts. Check with departmental technical support staff prior to installing any software on a university-owned computer.
ARTS (Now Degree Progress Report) Form

The Degree Progress Report form gives students a quick overview of classes taken and requirements fulfilled.

Blackboard Access online course materials through the Blackboard web site.
Blackboard - Course Creation Learn to put course materials online and use Web-based tools for interaction, assessment, and course management with Blackboard. Only available for faculty, GTAs, and instructors.
Cable TV - Campus Housing

KU IT provides expanded basic cable TV to students living in Stouffer Place Apartments.

Cable TV - Faculty & Staff

IT provides cable television service to the University community via the campus-wide broadband system. Programming includes educational, informational and entertainment channels and broadcasts.

Central File Storage

The University of Kansas Central File Storage Service provides high-performance, easily accessible file sharing services for KU individual faculty and staff members and groups.

Class Rosters Online class rosters are available through Enroll & Pay. Rosters are updated daily and can be viewed and downloaded by the instructor of record.
Classroom Media and Clickers

Media equipment (data projectors, document cameras, etc.) can be reserved for instructional use in KU classrooms.

Computer Labs

Get information about locations, hours open and software installed in public labs across campus. See the Campus IT Resources map to find computer labs, walk-in support and wireless zones on campus.

Computer Security

Get useful information about protecting your computer from viruses and hackers. Check with departmental technical support staff for assistance with protecting a university-owned computer.

Data Connection (wired)

The KU campus data network provides over 15,000 faculty, staff and student connections.

Data Storage

KU Information Technology provides several options for campus users needing storage resources.

Database Creation
(Details)

KU Information Technology offers assistance in creating an online database for your web site, and an online database creation request form for people who want to maintain their own database.

Degree Progress Report

The Degree Progress Report form gives students a quick overview of classes taken and requirements fulfilled.

Deskside Coaching

Deskside Coaching is personal computer assistance in your office, tailored to fit your needs. Available for faculty and staff only.

Desktop Conferencing KU Information Technology provides a desktop conferencing service that supports and encourages collaboration with students and colleagues on campus and around the world.
Desktop Support - Application Patch Management

KU IT Workstation Support provides automatic Microsoft Windows and Sophos antivirus updates, patches for standard applications and security updates. $

Desktop Support - Full Support Package

Technical support for university owned machines is available through KU IT Workstation Support. $

Document Management

See Hawk Drive for details about document sharing and storage.

Email

Information on acquiring a KU email account, including instructions on how to use it, manage it and access it via Outlook Web App or my.ku.edu.

Email - Departmental account

Departmental email accounts are associated with a task or function, and are owned by the department or organization.

Email - Distribution/Group Lists

KU offers both Exchange and ListProc distribution lists. Click on Email distribution lists link to find out which list is best for you.

Enroll & Pay Enroll online, check your grades, pay tuition or put money on your KU card.
eWaste Recycling

This service provides a way for obsolete, unused or unwanted electronic equipment or data storage devices to be securely recycled. All sensitive and proprietary university or customer information is completely removed from the device before disposing of it in an environmentally safe manner. Equipment may include servers, desktops, thumb drives, tapes, printers, monitors, telephony, network gear, peripherals, etc.

Firewall Management

The IT Security Office offers firewall management and design to protect University networks.

Grade posting Enroll & Pay system allows faculty to post grades electronically at the end of each semester.
Hawk Drive

Hawk Drive provides one location for all KU faculty, staff and student employees to share files, manage file portals, store and publish their content, collaborate on research projects and reduce administrative costs.

HR/Pay Access, Use and Data

Personnel related staff with job duties related to Human Resources and Payroll activities may get access to the HR/Payroll system after attending training.

Instructional Technology

KU IT Educational Technology Consultants help instructors learn to use educational technology tools to enhance teaching and learning in their courses.  Workshops, phone support, one-on-one deskside coaching assistance available.

Internet Access - Faculty & Staff

IT provides Internet access for faculty and staff on the Lawrence and Edwards campuses, as well as some off campus locations.

IT Customer Service Center

IT Customer Service Center staff are available for computing assistance seven days a week. Call, email, or stop by the IT Lounge in the Burge Union to get help.

KU Anywhere

KU Anywhere provides secure access to resources on the KU network from off campus locations. Service available to faculty (including emeriti), staff, GTAs and GRAs.

KU Card Use your KU Card to pay for meals, lab printing, check out Library books, and more.
KU IT Knowledgebase

The KU IT Knowledgebase provides the KU community with a self-service solution for obtaining assistance with IT-related questions and services.

KU IT Workstation Support

IT Workstation Support (ITWS) provides departmental workstation support, technical liaison services and technical consulting for departments and units at KU.

KU Online ID

The KU Online ID (and associated password) is your key to access many online services at KU including email, Blackboard, Enroll & Pay, my.ku.edu, etc.

Lab Management
(Details)

Central support for departmental computing labs that includes creating desktop images, installation and updating of software. $

Lab Reservations

Reserve a computing lab for instructional purposes. Site provides lab locations, software installed, and online reservation requests.

Lecture Capture

The Lecture Capture service uses Echo360 appliances and software to enable faculty to schedule automatic recordings of lectures or presentations. Students can view those recordings and interact with others online regarding course material covered in the recordings.

Media Classrooms

Find out which classrooms are designated as media classrooms, how to reserve a media classroom, and what equipment is installed.

Media Production Studio

The studio provides equipment, workspace and software for students and faculty to shoot, edit and produce digital projects.  

Music on Hold

Service that allows licensed, pre-recorded music and KU-related items of interest to be played while callers are on hold. Currently for Lawrence campus phone numbers only.

myKU portal

Your first stop for online services at KU. Access email, course schedules, grades, put money on your KU card, purchase a parking permit, renew a library book and much more--all from one location.

Network Time Protocol

Network Time Protocol (NTP) is an Internet protocol used to synchronize computer clocks to the agreed upon standard of Coordinated Universal Time (UTC).

Password Management

Change the password used to access KU Online services (email, Blackboard, Enroll & Pay, my.ku.edu, etc.).

Printer Management

Print management information that administrators (mainly departmental technical support staff and office managers) use for monitoring, reporting and controlling access to campus printers/multifunction devices. 

Printing, Copying and Scanning

See printing, copying and scanning options available on the KU campus for students, faculty, staff and visitors.

Research File Storage

Research File Storage provides high-performance, easily accessible file sharing services to KU research projects, research groups and service labs.

Research Server

Research accounts on a Unix server are available for KU researchers who need access to statistical software and CPU-intensive numerical processing.

Schedule of Classes Schedule of classes offered, including information about how many seats are available.
Security Assessments

The IT Security Office offers security assessments to help departments identify security risks and vulnerabilities.

Security Consulting

The IT Security Office offers network security consulting to help departments secure their work environment.

Server Hosting (Managed Services)
(Details)

KU campus departments can choose to locate physical or virtual servers in the IT Data Center located in the Computer Services Facility. Services provided include 24 hour system monitoring, controlled power and temperature environment, a secure facility, backup, restore and offsite storage services, and problem management. KU IT will work with individual customers to design a managed services agreement which fits their needs. $

Software

Everything you want to know about software at KU: what software is offered free, what is available at a reduced price, where to get training, and what software is installed in the open computer labs on campus. Free and $

Statistical support Get assistance with several statistical software packages; workshops and one-on-one consultations available.
Streaming Media

Provides KU faculty and staff with the ability to distribute streamed media files (audio or video) to support courses or university web sites.

Technology Help

Find out who to call and where to go to get your technology questions answered.

Training - In the classroom

Trainers can work with faculty to provide training materials and in-class training on many software applications (such as Microsoft Excel) and other computer topics (like Web authoring).

Training - Workshops

An extensive schedule of free workshops are provided to help you use computers more effectively. Includes computer and library training.

Video Services

KU offers several services that support using multimedia and desktop conferencing to enhance learning, provide professional development and encourage collaboration with colleagues around the world.

Virtual Lab

KU students can remotely access some of the most popular campus computer lab applications using their own laptop, desktop computer or mobile device—anytime and anywhere they have an Internet connection.

Virtual Service Desk

Report technical issues online and check the status of any issues you have open.

Voice Services - Faculty & Staff

IT provides telephone and voicemail service for faculty and staff.

Voicemail

J-Talk is KU's complete call answering and voice mail system. Available services include mailboxes, bulletin boards (outbound messages only) and automated attendants.

VoiceThread

VoiceThread is an interactive multimedia presentation tool that promotes collaboration and discussion. 

VPN VPN (Virtual Private Network) allows access to campus services, such as Outlook or a local file server, from home. KU's VPN service is called KU Anywhere. Only available for faculty (including emeriti), staff, GTAs and GRAs.
Web - Departmental Web Site

Space is available on a central Web server to host departmental or unit web sites.

Web - Organizational Web Site Student and campus organizations registered with the Student Involvement & Leadership Center are eligible to apply for 200MB of web hosting space on groups.ku.edu. Only the registered president of the organization is authorized to request or change the password to the web hosting account. More information about organization web hosting can be requested by contacting orgs@ku.edu.
Web - Personal Web Site

Get space on the People Web server to host your personal Web page.

Web Application Development

KU Web Development & Interface Design offers custom programming and database integration for web based applications.

Web Design and Implementation: Custom Site Design

KU Web Development & Interface Design offers custom web site design, evaluation and consulting for offices, departments, and individuals on campus. 

Web Design and Implementation: KU Web template

KU Web Development & Interface Design offers evaluation, consulting and implementation of KU template design for offices, departments, and individuals on campus.

Web Maintenance KU Web Development & Interface Design offers web site maintenance for offices, departments, and individuals on campus.
Web Site Evaluation & Consulting KU Web Development & Interface Design offers evaluation and consulting for offices, departments, and individuals on campus.
Wireless Zones

Information about wireless use on campus for students, faculty, staff and visitors. See the Campus IT Resources map to find wireless zones on campus. 

Workstation Support

KU IT Workstation Support provides desktop support for faculty and staff on campus.


Technology Help
IT Knowledgebase
Knowledge Base
FAQs & more
Phone support
785-864-8080
Phone support
itcsc@ku.edu
itcsc@ku.edu
Support via email
Virtual Service Desk
Virtual Service Desk
Online help

Have comments or ideas on how we can serve you better? Send us your feedback!

 

One of 34 U.S. public institutions in the prestigious Association of American Universities
26 prestigious Rhodes Scholars — more than all other Kansas colleges combined
Nearly $290 million in financial aid annually
46 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
23rd nationwide for service to veterans —"Best for Vets," Military Times