Technology Support - Faculty & Staff
Technology Support Centers
KU IT provides a diverse range of campus technology support to KU faculty and staff via our courteous and knowledgeable technology support staff. Support staff are managed by KU IT via our Technology Support Centers and conveniently located in close proximity to their customers. Our technology support staff strive to quickly, courteously and effectively meet your technology needs and facilitate the innovative use of technology in support of learning, scholarship and creative endeavor. Technology support staff provide a single point of contact for services including: computer setup and installation, workstation maintenance, application support, peripheral support, network support, personal and group file storage, and technology planning and recommendation.
Find Your Technology Support Staff:
Please contact your unit/department technology support staff directly for all your campus technology needs. Please visit Technology Support Center for information about your unit/department's technology support team including: team members, contact information, hours, location, and key performance indicators.
Help After Hours & Away From Office:
The KU IT Customer Service Center (ITCSC) primarily supports students, but faculty and staff can also contact the ITCSC for campus technology assistance, particularly for help after hours or when traveling.
Self Help:
The KU IT Knowledge Base is an ever-growing collection of self-help articles about campus technology services. Search by topic or software to find solutions and walkthroughs for common IT tasks and issues.
Technology for Teaching & Learning Support
Classroom Technology Support:
Classroom Technology Support provides support for classroom equipment and hardware, including media classroom troubleshooting. Learn more about Classroom Technology Support.
Classroom Technology Support: online contact form | 785-864-1200
Classroom Support Hours:
Monday - Thursday: 8 a.m. to 7:30 p.m.
Friday: 8 a.m. to 5 p.m.
Educational Technology Support:
KU IT Educational Technologists provide insight and expertise in helping you choose the most effective tools and resources to meet your teaching and technology needs and achieve your desired outcome. Learn more about Technology for Teaching & Learning.
Lawrence campus Educational Technologists: itedtech@ku.edu | 785-864-2600 | Educational Technology Staff
Edwards campus Educational Technologists: KUEC_EdTech@ku.edu | 913-897-8719 | Educational Technology Staff
Media Production Studio:
Media Production Studio provides workspace and software for students and faculty to shoot, edit and produce digital projects. Learn more about Media Production Studio.
KU IT Media Production Studio: itmps@ku.edu | 785-864-6452 | Media Production Studio Staff
KU Center for Online & Distance Learning:
In addition to KU IT support staff, KU Center for Online and Distance Learning staff are available to answer your questions or schedule a consultation about your course development needs. They provide instructional design, media production, and expertise in hybrid and online learning.
KU Center for Online and Distance Learning: onlinelearning@ku.edu | 785-864-1000 | CODL Staff
Other Support Services
Client Consulting:
Need help with a technology solution? Technology Instruction & Engagement can help. Contact a knowledgeable KU IT Technology Engagement Specialist via email at tie@ku.edu or call 785-864-0410.
Information Technology Security:
The KU IT Security Office provides computer security consulting and assessment, training, and information resources related to firewall management, anti-virus software, email encryption and more. Contact KU IT Security Office via online contact form or call 785-864-9003. For more information about computer security at KU, visit Information Technology Security.
Virtual Service Desk (Service Now):
Familiar with the Service Now ticketing system? Create a service ticket or view an existing service ticket via the Virtual Service Desk.
KU has negotiated significant discounts on a range of technology products for KU unit/departments. These recommended models provide the greatest cost savings and allow for the highest level of customer support. For non-standard purchase information and requests please contact your technology support staff.
Desktops
Dell is the preferred workstation computer vendor for the University of Kansas, chosen through a competitive bid process. KU has negotiated significant discounts on Dell products. Below are the recommended models available through Dell. These recommended models provide the greatest cost savings above and beyond Dell's standard educational discount.
For peripherals and information on ordering, go to procurement.ku.edu/technology-standards.
Dell - Desktops
| Dell Product Line: | Model No.: | Processor: | |
|---|---|---|---|
 |
Optiplex | 3020M | Intel Core i3-4160T Processor (Dual Core, 3.1 GHz) |
 |
Optiplex | 5040 | Intel Core i5-6500 Processor (Quad Core, 3.2GHz) |
 |
Precision | 3420 | 6th Gen Intel Core i7-6700 (Quad Core, 3.40GHz) |
 |
Precision | 3620 | 6th Gen Intel Core i7-6700 (Quad Core, 3.40GHz) |
Laptops & Ultrabooks
Dell is the preferred workstation computer vendor for the University of Kansas, chosen through a competitive bid process. KU has negotiated significant discounts on Dell products. Below are the recommended models available through Dell. These recommended models provide the greatest cost savings above and beyond Dell's standard educational discount.
For peripherals and information on ordering, go to procurement.ku.edu/technology-standards.
Dell - Laptops
| Dell Product Line: | Model No.: | Monitor / Processor: | Base Weight w/Battery: | |
|---|---|---|---|---|
 |
Precision | 3510 | 15.6" / i7 or Xeon | 4.75 lbs. |
 |
Precision | 5510 | 15.6" / i7 or Xeon | 3.93 lbs. |
Dell - Ultrabooks
| Dell Product Line: | Model No.: | Monitor / Processor: | Base Weight w/Battery: | |
|---|---|---|---|---|
 |
Latitude | E5470 i3 | 14" / 6100u | 3.88 lbs. |
|
Latitude | E5470 i5 | 14" / 6200u | 3.88 lbs. |
 |
Latitude | E7270 i5 | 12.5" / 6300u | 2.77 lbs. |
|
Latitude | E7270 i7 | 12.5" / 6600u | 2.77 lbs. |
 |
Latitude | E7470 i5 | 14" / 6300u | 3.32 lbs. |
|
Latitude | E7470 i7 | 14" / 6600u | 3.32 lbs. |
Tablets
See Microsoft product info pages for full technical specifications.
For peripherals and information on ordering, go to procurement.ku.edu/technology-standards.
Microsoft
64GB Surface Pro 3 Intel i3 |
4th generation Intel Core i3-4020Y 1.50 GHz with Intel HD Graphics 4200 Processor 64GB Solid State Hard Drive 4GB RAM 1-year limited hardware warranty Dimensions: 11.50 x 7.93 x 0.36 in Weight: 1.76 lbs (0.79 kg) Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input |
Microsoft product info page » |
128GB Surface Pro 3 Intel i5 |
4th generation Intel Core i5-4300U 1.90 GHz with Intel HD Graphics 4400 Processor 64GB Solid State Hard Drive 4GB RAM 1-year limited hardware warranty Dimensions: 11.50 x 7.93 x 0.36 in Weight: 1.76 lbs (0.79 kg) Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input |
Microsoft product info page » |
| 256GB Surface Pro 3 Intel i5 |
4th generation Intel Core i5-4300U 1.90 GHz with Intel HD Graphics 4400 Processor 64GB Solid State Hard Drive 8GB RAM 1-year limited hardware warranty Dimensions: 11.50 x 7.93 x 0.36 in Weight: 1.76 lbs (0.79 kg) Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input |
Microsoft product info page » |
| 256GB Surface Pro 3 Intel i7 |
4th generation Intel Core i7-4650U 1.70 GHz with Intel HD Graphics 5000 Processor 64GB Solid State Hard Drive 8GB RAM 1-year limited hardware warranty Dimensions: 11.50 x 7.93 x 0.36 in Weight: 1.76 lbs (0.79 kg) Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input |
Microsoft product info page » |
| 512GB Surface Pro 3 Intel i7 |
4th generation Intel Core i7-4650U 1.70 GHz with Intel HD Graphics 5000 Processor 64GB Solid State Hard Drive 8GB RAM 1-year limited hardware warranty Dimensions: 11.50 x 7.93 x 0.36 in Weight: 1.76 lbs (0.79 kg) Display: 12” ClearType Full HD Display, Resolution: 2160 x 1440, Aspect Ratio: 3:2, Touch: Multitouch input |
Microsoft product info page » |
Customer Service Center
The KU IT Customer Service Center (ITCSC) primarily supports students, but faculty and staff can also contact the ITCSC for campus technology assistance, particularly for help after hours or when traveling. The ITCSC assists individuals with general technology questions or can provide information on where you can find additional help. Assistance with data, video and phone services is also available.
Academic breaks, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check IT News & Alerts for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.
Help with resetting passwords and Duo multi-factor authentication is available 24 hours a day by calling 785-864-8080.
|
Support by phone |
785-864-8080 |
Mon-Thurs. 8 a.m. - 8 p.m. |
|
Support by email |
Mon-Thurs. 8 a.m. - 8 p.m. |
|
|
Walk-In Support |
Anschutz Library, 3rd floor |
Mon-Thurs. 8 a.m. - 8 p.m. |
|
Self-Help |
24/7 |
|
| Edwards Campus | 913-626-9619 kuec_support@ku.edu Walk-In Support: Regent's Center Hawk's Nest (support phone) |
Mon - Thurs. 7:30 a.m. - 10:30 p.m. Fri. 7:30 a.m. - 5:00 p.m. Sat. 8:00 a.m. - 5:00 p.m. Sun. 1:00 p.m. - 5:00 p.m. |
