Student Technology Help
KU IT Customer Service Center provides a diverse range of technology support to KU students by phone, email or online chat. We fix common technology problems, answer questions and provide referrals to additional help when needed.
In-person Support
Visit us in 201 Anschutz Library for in-person help.
Knowledge Base
Search the Knowledge Base 24/7 for articles and step-by-step instructions for fixing hundreds of common issues.
Lawrence Campus Support Hours
Password reset help is available 24/7 in our online Knowledge Base or by calling 785-864-8080 (except holidays).
| REGULAR HOURS | EXTENDED HOURS (Jan., Feb., Aug., Sept.) |
|---|---|
| Monday-Thursday, 8 a.m. - 6 p.m. | Monday-Thursday, 8 a.m. - 8 p.m. |
| Friday, 8 a.m. - 5 p.m. | Friday, 8 a.m. - 5 p.m. |
| Saturday, Noon - 4 p.m. | Saturday, Noon - 8 p.m. |
| Sunday, Noon - 4 p.m. | Sunday, Noon - 8 p.m. |
Academic break, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check the our Service Updates for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.
Edwards Campus Support
Password reset help is available 24/7 in our online Knowledge Base or by calling 785-864-8080 (except holidays).
| Support Method | Contact | Hours |
|---|---|---|
| Support by Phone | 913-897-8459 | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Support by Email | kuec_support@ku.edu | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Web Form | Online Request Form | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Self-service Support | KU IT Knowledge Base | Available 24/7 |