Student Technology Help

KU IT Customer Service Center provides a diverse range of technology support to KU students by phone, email or online chat. We fix common technology problems, answer questions and provide referrals to additional help when needed.

Phone or Email Support

Contact us by phone or email for help with technology questions or issues.
Need to reset your password? Select the "Password Reset" button.

In-person Support

Visit us in 201 Anschutz Library for in-person help.

View of IT Customer Service Center in Anschutz Library

Knowledge Base

Search the Knowledge Base 24/7 for articles and step-by-step instructions for fixing hundreds of common issues.

Screenshot of Knowledge Base landing page

Lawrence Campus Support Hours

IT Customer Service Center Hours
Monday-Thursday, 8 a.m. - 6 p.m.     Monday-Thursday, 8 a.m. - 8 p.m.
Friday, 8 a.m. - 5 p.m.Friday, 8 a.m. - 5 p.m.
Saturday, Noon - 4 p.m.Saturday, Noon - 8 p.m.
Sunday, Noon - 4 p.m.Sunday, Noon - 8 p.m.

Academic break, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check the our Service Updates for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.

Edwards Campus Support

Edwards Campus Support Hours
Support MethodContactHours
Support by Phone913-897-8459Mon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Support by Emailkuec_support@ku.eduMon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Web FormOnline Request FormMon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Self-service SupportKU IT Knowledge BaseAvailable 24/7
Password ResetSelf-service or 785-864-8080Available 24/7 (except holidays)

Student Housing Internet and Cable TV

KU partners with Apogee (ResNet) to provide internet and cable TV service to campus residence halls, scholarship halls and on-campus apartments. Apogee provides 24/7 phone and email support. Or, visit the MyResNet student portal for more information and to sign up for internet access and cable TV service in KU student housing.