Visitor & Parent Tech Help
Most IT services are restricted to KU students, faculty and staff. The IT Customer Service Center provides tech help for limited services available to campus visitors, such as GUEST WiFi and on-campus printing.
Lawrence Campus Support Hours
| REGULAR HOURS | EXTENDED HOURS (Jan., Feb., Aug., Sept.) |
|---|---|
| Monday-Thursday, 8 a.m. - 6 p.m. | Monday-Thursday, 8 a.m. - 8 p.m. |
| Friday, 8 a.m. - 5 p.m. | Friday, 8 a.m. - 5 p.m. |
| Saturday, Noon - 4 p.m. | Saturday, Noon - 8 p.m. |
| Sunday, Noon - 4 p.m. | Sunday, Noon - 8 p.m. |
Academic break, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check the our Service Updates for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.
Edwards Campus Support Hours
| Support Method | Contact | Hours |
|---|---|---|
| Support by Phone | 913-897-8459 | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Support by Email | kuec_support@ku.edu | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Web Form | Online Request Form | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Self-service Support | KU IT Knowledge Base | Available 24/7 |
Enroll & Pay Delegate Access
Technology support for delegate access to the Enroll & Pay student system support is provided through a partnership between the KU IT Customer Service Center and the Office of Enrollment Management.