Visitor & Parent Tech Help

Most IT services are restricted to KU students, faculty and staff. The IT Customer Service Center provides tech help for limited services available to campus visitors, such as GUEST WiFi and on-campus printing.

Phone or Email Support

Contact us by phone or email for help with technology questions or issues.

Lawrence Campus Support Hours

IT Customer Service Center Hours
Support MethodContactHours
Support by Phone785-864-8080Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.
Support by Emailitcsc@ku.eduMon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.
In-person SupportAnschutz Library, room 201Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 4 p.m.
Sun. Noon - 8 p.m.
Self-service SupportKU IT Knowledge BaseAvailable 24/7
Password ResetSelf-service or 785-864-8080Available 24/7 (except holidays)

Academic break, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check our Service Updates for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.

Edwards Campus Support Hours

Edwards Campus Support Hours
Support MethodContactHours
Support by Phone913-897-8459Mon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Support by Emailkuec_support@ku.eduMon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Web FormOnline Request FormMon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Self-service SupportKU IT Knowledge BaseAvailable 24/7
Password ResetSelf-service or 785-864-8080Available 24/7 (except holidays)