03/13/21 - Exadata Database (click to see list) maintenance 8pm, March 13
Maintenance to the Exadata database system will be performed on Saturday, March 13, 8pm to Sunday, March 14, noon. Exadata supports the following systems:
02/26/21 - Ecommerce Credit Card Payments 2 - 6 am
Our vendor will be performing maintenance on Credit Card Payment services on Friday, February 26, 2 - 6 a.m. KUCard (Beak 'Em Bucks) recharges, and tuition payments will be unavailable during this maintenance.
02/18/21 - CMS Sunflower Sites restored
Issues with CMS Sunflower Websites have been resolved. The ticket number for this incident is INC0606869.
02/15/21 - Service Alert: Power has been restored
Power has been restored on campus. If you have new information about affected IT services, please contact IT CSC at 785-864-8080.
"Report Message" button helps fight spam and phishing
The KU IT Security Office has activated a powerful tool to help you secure your email and KU at large: the “Report Message” button (see below).
02/09/21 - Issues with Wireless network on campus
Issues with wireless networks have been resolved. If you continue to experience any problems with wireless services, please contact KU IT Customer Service Center at 785-864-8080.
01/29/21 - Service Alert: Active Directory Sync Issues
Some users are currently experiencing permissions issues with Active Directory. KU IT support staff are working to resolve the problems and will provide more information as it becomes available.
Microsoft Teams meeting recordings will be stored in OneDrive or SharePoint
Microsoft is changing the location where Microsoft Teams meeting recordings are stored. After Dec. 21, recordings of your Microsoft Teams meetings will be stored in OneDrive for Business or Sharepoint. Recordings were previously stored in Microsoft Stream.
Connecting to Jayhawk and Eduroam Wi-Fi will require accepting new certificate
When connecting to the Jayhawk and Eduroam Wi-Fi networks after Dec. 15, you may be prompted to accept a new certificate.
SECURITY ALERT: Phishing emails focus on returning to workplace
Criminals are targeting remote workers with fake emails about returning to work, according to the KU IT Security Office (ITSO). While KU doesn’t appear to have been targeted yet, it is possible that KU faculty or staff may receive these emails in the future.
SECURITY ALERT: Coronavirus-related phishing attacks
In March, I sent an email alerting the KU community that criminals were using the COVID-19 pandemic to send phishing messages, dangerous attachments and links to malicious websites.
Remote-learning resources and loaner equipment available for students
Campuswide flexibility and courage during these unprecedented times has allowed KU to make a quick jump to remote learning. While the timeline meant less-than-optimal technology outcomes in some cases, IT staff are working to ensure everyone has the tools they need to succeed.
Remote-work equipment and services available for faculty and staff
Campuswide flexibility and courage during these unprecedented times has allowed KU to make a quick jump to remote teaching and work. While the timeline meant less-than-optimal technology outcomes in some cases, IT staff are working to ensure everyone has the tools they need to succeed.
Zoom Meeting Security Best Practices
Zoom, an online video meeting tool of choice during the coronavirus crisis, has been in the news recently for security vulnerabilities that allow uninvited participants to join and disrupt meetings.
Help with Online Classes
The Center for Teaching Excellence, Center for Online & Distance Learning, KU Information Technology and Faculty Development have partnered on a website to help instructors rapidly move their classes online.
Defending Against Coronavirus Cyber Scams
The United States Computer Emergency Readiness Team (US-CERT) has noticed a rise in COVID-19 (coronavirus)-related cyber scams.
KU Email Moving to the Cloud
KU IT will migrate all email accounts to Microsoft’s Office 365 cloud service during spring 2020.
Effective Online Protection Requires Multiple Layers
Multi-factor authentication is only one step to properly securing your identity.
Enroll & Pay is Getting an Upgrade
Enroll & Pay will have a new tile-based interface after the upgrade, making information easier to find.
Technology Help
|
|
785-864-8080
|
 |
itcsc@ku.edu
|
 |
Faculty/Staff Support
|
 |
Knowledge Base
|
 |
Submit Help Ticket
|
|
|
913-897-8459 (option 1)
|
|
kuec_support@ku.edu
|
|
Knowledge Base
|
|
Request Edwards IT Support
|
Comments or ideas on how we can serve you better? Send us your feedback!
KU Today
