11/11/20 - KU Web Services have been restored
Issues with KU web services have been resolved.
10/30/20 - Utility Outage On Campus Restored
Power service has been restored to all buildings affected.
10/28/20 - CMS content edits restored
CMS service has been restored. . The ticket number for this incident is INC9584714. If you have any further information not included here, please contact IT CSC at 864-8080.
10/07/20 - Microsoft Outlook and Teams connectivity issues
Issues with M365 Outlook and Teams have been resolved.
09/28/20 - Error accessing Microsoft services - Resolved
Issues with Microsoft 365 services have been resolved.
09/25/20 - Service Alert: Power Outage
KU IT is advising of a power outage on campus that has affected some IT services. Facilities Services staff are working to ensure power is restored on campus. We will provide any updates on IT services if information becomes available.
09/21/20 - Service Update: MS Teams calls resolved
Issues with calls through MS Teams have been resolved. If you continue to experience any problems with MS Teams services, please contact KU IT Customer Service Center at 785-864-8080.
SECURITY ALERT: Coronavirus-related phishing attacks
In March, I sent an email alerting the KU community that criminals were using the COVID-19 pandemic to send phishing messages, dangerous attachments and links to malicious websites.
Remote-learning resources and loaner equipment available for students
Campuswide flexibility and courage during these unprecedented times has allowed KU to make a quick jump to remote learning. While the timeline meant less-than-optimal technology outcomes in some cases, IT staff are working to ensure everyone has the tools they need to succeed.
Remote-work equipment and services available for faculty and staff
Campuswide flexibility and courage during these unprecedented times has allowed KU to make a quick jump to remote teaching and work. While the timeline meant less-than-optimal technology outcomes in some cases, IT staff are working to ensure everyone has the tools they need to succeed.
Zoom Meeting Security Best Practices
Zoom, an online video meeting tool of choice during the coronavirus crisis, has been in the news recently for security vulnerabilities that allow uninvited participants to join and disrupt meetings.
Help with Online Classes
The Center for Teaching Excellence, Center for Online & Distance Learning, KU Information Technology and Faculty Development have partnered on a website to help instructors rapidly move their classes online.
Defending Against Coronavirus Cyber Scams
The United States Computer Emergency Readiness Team (US-CERT) has noticed a rise in COVID-19 (coronavirus)-related cyber scams.
KU Email Moving to the Cloud
KU IT will migrate all email accounts to Microsoft’s Office 365 cloud service during spring 2020.
Effective Online Protection Requires Multiple Layers
Multi-factor authentication is only one step to properly securing your identity.
Enroll & Pay is Getting an Upgrade
Enroll & Pay will have a new tile-based interface after the upgrade, making information easier to find.
KU is Now Protected by Duo Multi-factor Authentication
KU online systems are better protected now that the university completed its transition to multi-factor authentication with Duo on Oct. 1.
KU Internet Connection Gets a Boost
A recent upgrade has accelerated internet connections for the University of Kansas and other institutions in the state.
KU and City of Lawrence Partner on Fiber Redundancy
A new fiber pathway provides safeguards against a catastrophic internet outage for the University of Kansas, Lawrence Memorial Hospital and other local entities.
Technology Help
|
|
785-864-8080
|
 |
itcsc@ku.edu
|
 |
Faculty/Staff Support
|
 |
Knowledge Base
|
 |
Submit Help Ticket
|
|
|
913-626-9619
|
|
kuec_support@ku.edu
|
|
Knowledge Base
|
|
Request Edwards IT Support
|
Comments or ideas on how we can serve you better? Send us your feedback!
KU Today
