News

Wed, 01/22/2025

January 2025 Newsletter

Articles include support resources for spring, an update on the new TDX Knowledge Base, campus Wi-Fi upgrades, the new Project & Change Management Office, and scam prevention tips.
Wed, 12/18/2024

Winter Holiday Hours

Technology Support hours during winter break
Tue, 12/10/2024

December 2024 Newsletter

Articles include tips for closing out fall courses, preparing for spring, staying connected to KU resources while traveling, the new tech purchase policy and more.
Mon, 12/02/2024

Database Access Subscriptions and IT Review Guidance

Database access subscriptions do not require IT approval before purchase. These services, offering access to online databases with built-in security features, are considered low-risk. Just ensure your subscription is for viewing data only—no downloads or software installs—and submit a request if you're unsure or if the purchase exceeds $10,000.
Tue, 11/19/2024

TeamDynamix Launches for KU IT Support This December

KU IT is moving from ServiceNow to Team Dynamix (TDX) to better support campus. TDX goes live in the first week of December, with ServiceNow discontinued by the end of that month. For those who will be actively using TDX, a how-to guide is available to help you with signing...

Fri, 10/11/2024

Enhancing IT Services: KU IT Transitions to Team Dynamix (TDX)

KU IT is transitioning from ServiceNow to Team Dynamix (TDX) to better serve the needs of the entire campus. While ServiceNow worked well for us, TDX offers a more comprehensive solution for other departments, and we’re committed to embracing this change to create a more unified and efficient experience for...

Mon, 08/26/2024

Aug - Sept 2024 Newsletter

Articles include tech support reminders, beware of fake Duo requests, technology workshops and LinkedIn Learning, making course material accessible, and more.
Wed, 05/08/2024

Graduating? What Happens to Your Accounts?

Graduating students will lose access to most KU services and accounts, including KU email, 210 days after leaving the University. You will lose access to Microsoft Office and OneDrive for Business immediately after graduation. If you want to keep any emails or files, be sure to back up the data...

Thu, 05/02/2024

May 2024 Newsletter

Articles include help with summer and fall courses, technology resources for traveling and working off campus, and more.
Thu, 02/15/2024

February 2024 Newsletter

This issue includes technology workshops, Adobe tools & resources, and more!
Wed, 01/31/2024

Skype Service Transitioned to Teams

Skype for Business functionality, including chat, phone calls or video calls, has been transitioned to Microsoft Teams.
Thu, 01/18/2024

KU websites are available

Issues with KU websites have been resolved. ...

Thu, 01/18/2024

January 2024 Newsletter

Read the January 2024 newsletter to learn more about technology and IT services on campus.
Wed, 01/10/2024

KU is expanding Duo to all students

KU will expand Duo multifactor authentication to all students this semester to boost security of campus systems and data.
Thu, 01/04/2024

KU Discontinuing Personal Website Service

KU will discontinue all people.ku.edu personal web spaces on Jan. 31, 2024.
Tue, 12/05/2023

December 2023 Newsletter

Read the December 2023 Newsletter:...

Tue, 11/07/2023

November 2023 Newsletter

Read the November 2023 Newsletter:...

Wed, 10/04/2023

October 2023 Newsletter

Thriller movie parodies for Cybersecurity Awareness Month and KU IT Tech Trivia is back.
Thu, 09/21/2023

Issues with Enroll and Pay services have resolved

Issues with Enroll and Pay services have been resolved. ...

Wed, 09/13/2023

Power outage on West Campus has been resolved

Issues with the power outage affecting West Campus have been resolved. ...

Fri, 09/08/2023

Students: Multi-factor Authentication Coming in 2024

We have already implemented Duo multi-factor authentication (MFA) for KU staff and faculty, and we will rollout Duo for students in spring 2024. When logging in to KU systems, Duo provides an added layer of security by requiring another form of authentication in addition to your KU Online ID and...

Thu, 09/07/2023

September 2023 Newsletter

Introducing Tech Trivia, where students, faculty and staff can win a gift card!
Thu, 08/31/2023

Be Aware of Suspicious Emails

Emails aren't always what you think! Find out how to protect yourself from malicious messages.
Wed, 08/09/2023

25 Live is accessible

Issues with 25 Live access have been resolved. ...

Wed, 08/02/2023

August 2023 Newsletter

Get to know technology in your classroom, recommended mobile apps, phone service transition to Teams, and more...
Tue, 07/11/2023

Issues with logging into kuconnect.ku.edu are resolved

Issues with logging into kuconnect.ku.edu have been resolved. If you continue to experience any problems with login issues services, please contact KU IT Customer Service Center at 785-864-8080. ...

Fri, 07/07/2023

July 2023 Newsletter

A new phone number for reporting IT security concerns, KU Libraries video streaming catalog, and more course refresh tips.
Tue, 06/06/2023

June 2023 Newsletter

Tech help for fall courses, Canvas "how to" tip, tech workshops, update on Skype to Teams migration, and more.
Thu, 05/04/2023

May 2023 Newsletter

Information about Turnitin AI detector, Blackboard access ending, technology resources for summer, and more.
Wed, 04/26/2023

KU Phone Calls are Moving to Microsoft Teams

Microsoft is retiring Skype for Business, which means organizations like KU that use both Skype for Business and Teams will need to fully transition to Teams.

Media Contacts

IT Customer Service Center

KU Information Technology

785-864-8080

KU IT Communications