03/18/19 - All firewalled resources are now available
Issues with accessing firewalled have been resolved. If you continue to experience any problems with firewalled services, please contact KU IT Customer Service Center at 864-8080.
03/06/19 - Service Alert: Password Management Issues Resolved
Issues with users logging into systems after changing their passwords have been resolved. If you continue to experience any problems with Password Management services, please contact KU IT Customer Service Center at 864-8080.
Email scams increasing: What to look out for and how to protect yourself
The KU IT Security Office (ITSO) has seen an increase in two types of email scams:
Tech support relocates to Anschutz Library
In partnership with KU Libraries, the KU Information Technology Customer Service Center (KU IT CSC) has moved to Anschutz Library. Walk-in support from the CSC is available in person, phone and email at this new location.
Students, faculty and staff now have access to Adobe Spark
KU students, faculty and staff now have access to Adobe Spark, a free online and mobile graphic design app. With Adobe Spark, you don't have to be a web developer, graphic designer or videographer to create professional-looking content in minutes.
New security measures will make KU email safer
In an effort to further improve campus email security, KU IT has activated Microsoft’s Windows Defender Advanced Threat Protection (ATP). Roughly 500,000 emails are sent to KU email users each day. Most of these emails are spam and, in some cases, they are malicious.
Recent rise in scammers attempting to reroute employee paychecks
In recent weeks, the KU Information Technology Security Office (ITSO) has seen an increase in email attacks with impersonators trying to reroute employee paychecks. Other attacks try to convince recipients to bypass normal purchasing or financial processes.
IRS Warns of New Malware Email Threat
The Internal Revenue Service (IRS) has reported a new wave of phishing attacks targeting taxpayers.
Cybersecurity On the Go
So, you were awarded a grant to conduct research overseas, or you have decided to spend your junior year abroad. Congratulations!
The Hub of Your Home Security: Your Home Network and Router
Most of us assume the internet equipment from our internet service provider (ISP) is secured and safe to use. This is not always the case. Many ISP-provided routers come only with the most basic of protections installed.
October is National Cybersecurity Awareness Month: How Secure are You?
Nearly 7 million digital records are stolen every day, according to IT security firm Gemalto. That’s about 300,000 per hour, or 81 every second. That means this month, hackers will steal roughly 217,000,000 records. Is your information safe?
Jayhawk Wi-Fi Going on Vacation in Outdoor Areas, July 17-Aug. 30
It’s hot outside, and fewer people are braving the outdoors to work or study. So now is an optimal time for outdoor Jayhawk Wi-Fi to take a vacation as we upgrade our campus wireless network.
Avaya Campus Phone System to be Shut Down Permanently on July 1
KU’s old Avaya campus phone system will be permanently turned off on July 1.
Join Us for a Wireless First Town Hall Meeting
The University of Kansas is embarking on a journey to transform how students, visitors, faculty and staff connect with one another and the world while experiencing our campus. The Wireless First initiative will expand and enhance WiFi coverage on the Lawrence and Edwards campuses.
Switch to Sophos Antivirus Home Version before June 30
If you previously downloaded Sophos Antivirus software from KU to your home computer, uninstall your current version and install the free Sophos Home version available directly from Sophos.
Enhancing and Expanding Wireless at KU
KU is embarking on an innovative Wireless First initiative to transform how faculty, staff, students and visitors on campus connect to each other and the world.
Zoom into Collaboration on Blackboard
Zoom video conferencing is replacing Blackboard Collaborate as the preferred option for online meetings in Blackboard.
KU IT Develops Strategic Plan for FY2018
Our FY2018 IT Prioritization Plan was created by KU IT leadership and staff to align our efforts with the University’s mission and strategy. This plan will guide our decisions in directing efforts and allocating resources over the next 12-18 months.
New Way to Access Shared Mailboxes
We often hear from KU faculty and staff who are frustrated with passwords. So, we are eliminating passwords for departmental shared mailboxes (email accounts) and improving security at the same time.
What Happens to My Email & Accounts After I Leave KU?
Students, faculty and staff will lose access to most services and accounts—including email—210 days after they leave the University (see exceptions below).
03/01/2019
Some users are currently experiencing issues with Research File Storage. KU IT support staff are working with vendors to resolve the problems and will provide more information as it becomes available.
Technology Help
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785-864-8080
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itcsc@ku.edu
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Faculty/Staff Support
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Knowledge Base
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Submit Help Ticket
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913-626-9619
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kuec_support@ku.edu
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Knowledge Base
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Request Edwards IT Support
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