Retiree Technology Help

Most IT services are for current faculty, staff and students. The KU IT Customer Service Center provides limited technology support to KU retirees, primarily related to email and account access.

See KU IT services available to retirees

Full support for:

  • KU password management, including forgotten passwords, account recovery (verification required), password changes
  • KU email access when using Microsoft Outlook
  • Software support for KU software available to retirees

At best support for:

We will give our best effort in supporting the following issues when paired with your KU account. Once we have determined an issue is out of our scope of support, we will provide guidance on next steps. In some cases, you may need to hire external technology support from a qualified professional or company.

  • Outlook troubleshooting for Windows, Mac and mobile devices
  • Library electronic resource access
  • Thunderbird setup and general configuration
  • Virus and malware support

No Support for:

We are unable to provide support for the following issues. We recommend you contact the specific service provider for your device, software and/or service. In some cases, you may need to hire external technology support from a qualified professional or company. 

  • How to use software
  • Personal software licensing
  • Printing
  • Operating system installation, upgrades/updates and troubleshooting
  • Third-party services available on the internet
  • General cell phone use and support
  • Home internet, WiFi and cable service

Phone or Email Support

Contact us by phone or email for help with technology questions or issues.
Need to reset your password? Select the "Password Reset" button.

In-person Support

Visit us in 201 Anschutz Library for in-person help.

View of IT Customer Service Center in Anschutz Library

Knowledge Base

Search the Knowledge Base 24/7 for articles and step-by-step instructions for fixing hundreds of common issues.

Screenshot of Knowledge Base landing page

Lawrence Campus Support Hours

IT Customer Service Center Hours
Monday-Thursday, 8 a.m. - 6 p.m.     Monday-Thursday, 8 a.m. - 8 p.m.
Friday, 8 a.m. - 5 p.m.Friday, 8 a.m. - 5 p.m.
Saturday, Noon - 4 p.m.Saturday, Noon - 8 p.m.
Sunday, Noon - 4 p.m.Sunday, Noon - 8 p.m.

Academic break, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check the our Service Updates for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.

Edwards Campus Support

Edwards Campus Support Hours
Support MethodContactHours
Support by Phone913-897-8459Mon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Support by Emailkuec_support@ku.eduMon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Web FormOnline Request FormMon-Thurs. 9 a.m. - 10:30 p.m.
Fri. & Sat. 9 a.m. - 5 p.m.
Sun. Closed
Self-service SupportKU IT Knowledge BaseAvailable 24/7