Retiree Technology Help
Full support for:
- KU password management, including forgotten passwords, account recovery (verification required), password changes
- KU email access when using Microsoft Outlook
- Software support for KU software available to retirees
At best support for:
We will give our best effort in supporting the following issues when paired with your KU account. Once we have determined an issue is out of our scope of support, we will provide guidance on next steps. In some cases, you may need to hire external technology support from a qualified professional or company.
- Outlook troubleshooting for Windows, Mac and mobile devices
- Library electronic resource access
- Thunderbird setup and general configuration
- Virus and malware support
No Support for:
We are unable to provide support for the following issues. We recommend you contact the specific service provider for your device, software and/or service. In some cases, you may need to hire external technology support from a qualified professional or company.
- How to use software
- Personal software licensing
- Printing
- Operating system installation, upgrades/updates and troubleshooting
- Third-party services available on the internet
- General cell phone use and support
- Home internet, WiFi and cable service
In-person Support
Visit us in 201 Anschutz Library for in-person help.
Knowledge Base
Search the Knowledge Base 24/7 for articles and step-by-step instructions for fixing hundreds of common issues.
Lawrence Campus Support Hours
| REGULAR HOURS | EXTENDED HOURS (Jan., Feb., Aug., Sept.) |
|---|---|
| Monday-Thursday, 8 a.m. - 6 p.m. | Monday-Thursday, 8 a.m. - 8 p.m. |
| Friday, 8 a.m. - 5 p.m. | Friday, 8 a.m. - 5 p.m. |
| Saturday, Noon - 4 p.m. | Saturday, Noon - 8 p.m. |
| Sunday, Noon - 4 p.m. | Sunday, Noon - 8 p.m. |
Academic break, holidays and other special hours: Hours may vary on holidays, during breaks and in the summer. Please check the our Service Updates for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.
Edwards Campus Support
| Support Method | Contact | Hours |
|---|---|---|
| Support by Phone | 913-897-8459 | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Support by Email | kuec_support@ku.edu | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Web Form | Online Request Form | Mon-Thurs. 9 a.m. - 10:30 p.m. Fri. & Sat. 9 a.m. - 5 p.m. Sun. Closed |
| Self-service Support | KU IT Knowledge Base | Available 24/7 |