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Overview

KU IT provides a wide variety of support services for faculty, staff and students. For details and contact information, please select from options below.


Technology Support for Students


Technology Support for Faculty & Staff


Technology for Teaching & Learning Support

Classroom Technology Support:

Classroom Technology Support provides support for classroom equipment and hardware, including media classroom troubleshooting. Learn more about Classroom Technology Support

Classroom Technology Support: online contact form | 785-864-1200

Classroom Support Hours:
Monday - Thursday: 8 a.m. to 7:30 p.m.
Friday: 8 a.m. to 5 p.m.


Educational Technology Support:

KU IT Educational Technologists provide insight and expertise in helping you choose the most effective tools and resources to meet your teaching and technology needs and achieve your desired outcome. Learn more about Technology for Teaching & Learning

Lawrence campus Educational Technologists: itedtech@ku.edu | 785-864-2600 | Educational Technology Staff

Edwards campus Educational Technologists: KUEC_EdTech@ku.edu | 913-897-8719 | Educational Technology Staff


Media Production Studio:

Media Production Studio provides equipment, workspace and software for students and faculty to shoot, edit and produce digital projects. Learn more about Media Production Studio

KU IT Media Production Studio: itmps@ku.edu | 785-864-6452 | Media Production Studio Staff


KU Center for Online & Distance Learning:

In addition to KU IT support staff, KU Center for Online and Distance Learning staff are available to answer your questions or schedule a consultation about your course development needs. They provide instructional design, media production, and expertise in hybrid and online learning. 

KU Center for Online and Distance Learning: onlinelearning@ku.edu | 785-864-1000 | CODL Staff

 


Other Support Services

Self Help:

KU IT Knowledge Base is an ever-growing collection of self-help articles about campus technology services. Search by topic or software to find solutions and walkthroughs for common IT tasks and issues.


Client Consulting:

Need help with a technology solution? Our Client Consultants can help. Contact a knowledgeable KU IT Client Consultant via email at itconsulting@ku.edu or call 785-864-0410.


Information Technology Security:

The KU IT Security Office provides computer security consulting and assessments, training, firewall management, anti-virus software, email encryption and information resources. Contact KU IT Security Office via online contact form or call 785-864-9003. For more information about computer security at KU, visit Information Technology Security


Virtual Service Desk (Service Now):

Familiar with the Service Now ticketing system? Create a service ticket or view an existing service ticket via the Virtual Service Desk.


Eligibility:
Departments
Faculty & Staff
Graduate Research & Teaching Assistants
Graduate Students
Undergraduate Students
 


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Find your Technology Support Staff

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Virtual Service Desk

Virtual Service Desk
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

Comments or ideas on how we can serve you better? Send us your feedback!

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