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Technology Support - Students

Click here if you're a faculty or staff member looking for IT Customer Support

KU Information Technology provides a diverse range of technology support to KU students via the Customer Service Center. Our support staff strive to quickly, courteously and effectively meet your technology needs and facilitate the innovative use of technology in support of learning, scholarship and creative endeavor.

Customer Service Center

The KU IT Customer Service Center provides assistance with general technology questions or where to find additional help. Assistance with data, video and phone services is also available. 

Please Note: Hours may vary on holidays, during breaks and in the summer. Please check IT News & Alerts for special hours. Walk-up support will be closed when Anschutz Library is closed for holidays and academic breaks. Check Anschutz schedule and hours.

Support by phone

785-864-8080

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Support by email

itcsc@ku.edu

Mon-Thurs. 8 a.m. - 8 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. Noon - 8 p.m.

Walk-In Support

Anschutz Library, 3rd floor

Mon-Thurs. 8 a.m. - 6 p.m.
Fri. 8 a.m. - 5 p.m.
Sat. 10 a.m. - 6 p.m.
Sun. 12 p.m. - 8 p.m. 

Self-Help

KU IT Knowledge Base

24/7

Edwards Campus 913-626-9619
kuec_support@ku.edu
Walk-In Support:
Regent's Center Hawk's Nest (support phone)
Mon - Thurs. 7:30 a.m. - 10:30 p.m.
Fri. 7:30 a.m. - 5:00 p.m.
Sat. 8:00 a.m. - 5:00 p.m.
Sun. 1:00 p.m. - 5:00 p.m.

 


KU Student Housing Intenet & Cable TV Support

KU partners with Apogee (ResNet) to provide advanced network services and cable TV to campus residence halls, scholarship halls and on-campus apartments. Apogee provides support 24/7 via email and phone: support@myresnet.com | 855-643-2149. Visit Apogee's myResNet student portal for more information and to sign up for Internet access and cable TV service in KU student housing.


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03/01/2019

Some users are currently experiencing issues with Research File Storage. KU IT support staff are working with vendors to resolve the problems and will provide more information as it becomes available.

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Submit Help Ticket

Submit Help Ticket
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

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