August 2025
Tech Help When You Need It
Fall is a busy time on campus, and KU IT is here to help power your KU experience. Whether you’re a new faculty or staff member or have been at KU for years, we want to make sure you have the tools and support you need.
Technology Support Center
Visit the TSC website and click on the “Create Help Ticket” button, or enter your department name to search for your TSC team.
IT Customer Service Center
The IT Customer Service Center provides weekend and evening technology support at 785-864-8080 or itcsc@ku.edu. Visit the Technology Help page for hours and additional information.
Edwards Campus
Faculty and staff on the Edwards Campus can get tech support through the Edwards TSC or visit the Edwards Campus Technology Help website.
Educational Technologists
Help with Canvas or other academic technologies.
Lawrence Campus — itedtech@ku.edu or 785-864-2600
Edwards Campus — kuec_edtech@ku.edu or 913-626-9619
Copilot is your Free KU AI Tool
Microsoft Copilot is the only AI tool approved by KU for use with university data and sensitive information. Copilot can help you draft documents, analyze data, generate summaries and more, all while keeping your work secure.
Using Copilot at KU
Copilot is available online through your browser or mobile device, and integrated into Microsoft Office apps. Just sign in with your KU online ID.
Visit the AI guidance page for tips, examples and best practices for using AI responsibly at KU.
Questions or comments can be sent to ai_taskforce@ku.edu.
Make Courses More Accessible with Panorama
KU IT is committed to supporting accessible course content. Panorama automatically scans course materials and provides feedback to make content accessible to all students, including those using screen readers and other assistive technologies. The tool includes Autopilot, which can automatically improve PDF accessibility with a single click, and identifies issues in PDFs, Word documents, PowerPoints, and other files while showing accessibility indicators and improvement suggestions next to your content.
Learn how to get started in Canvas or check out The Panorama for Instructors page.
For support, contact IT Educational Technology at itedtech@ku.edu or 785-864-2600.
Project & Change Management Support for Campus Units
KU IT’s Project and Change Management Office supports campus units implementing technology-driven projects that align with university goals. From classroom tech upgrades and cybersecurity improvements to major system transitions, the PCMO provides coordination and structure that helps projects stay on schedule, meet key objectives and deliver results.
The office also leads tech-related change management efforts, helping the KU community stay informed, supported and ready for new technology.
Need help with a technology-related project? Submit a request before selecting tools or vendors.
Upcoming IT Security and Title IX Training
Annual employee training will relaunch this fall, aligning with KU Medical Center’s schedule as part of the One KU initiative.
The Information Security and Acceptable Use and OCRTIX Required Training modules will be assigned Oct. 7 in MyTalent, and faculty and staff will have until Nov. 14 to complete the required training. Those designated as Campus Security Authorities will also be assigned the Clery Act Training for CSAs module.
An optional recommended course, Fostering Respect and Belonging, will be available as well.
Annual training provides an opportunity to build and refresh employees’ awareness, knowledge and understanding to continuously work toward building a safer environment for all Jayhawks.
Additional information will be sent via email during the fall semester.
Explore Gartner’s Technology Reports and Analytics
The KU community now has free access to Gartner, a global leader in IT research and analysis.
Through the Gartner Campus Access program, you can explore:
- Research and white papers
- Industry analysis
- Best practices for higher education and IT
To learn more or sign up for Gartner, visit KU IT’s Gartner Campus Access page.
Need tech help? Contact the IT Customer Service Center at 785-864-8080 or itcsc@ku.edu. Or, visit our walk-up location in Anschutz Library. Find hours and more on our IT support page.
