Description —
Multi-factor authentication (MFA) is a second layer of security that you have to clear after entering your user ID and password into a system. Duo is the vendor application KU uses to provide multi-factor authentication.
MFA is used when you access systems protected by Single Sign On — systems such as Canvas, Enroll and Pay and HR/Pay. You will use MFA when you sign into these and other KU systems.
When logging into a protect KU system, you will enter your KU Online ID and password as usual. A screen will then appear asking you to choose an authentication method using the Duo app on your smartphone. The best option is a push notification to your phone. Your phone will show an alert, you will accept and you’ll be allowed to enter the system. Alternatively, the Duo app will generate a numeric code or send a text message with a numeric code that can be entered during the log in process.
Learn more about multi-factor authentication.
Access —
Download the Duo app for iOS or Android.
Who is Required to Use Duo?
- Full-time employees and part-time, non-student employees
- Graduate Teaching Assistants and Graduate Research Assistants
- Sponsored Temporary Account holders
- Some student hourly employees (Not all departments require student hourly employees to have access to Duo. If your department requires Duo, you supervisor should send an email to itcsc@ku.edu requesting Duo access for you.)
Students who are not employed by KU do not need Duo to log into any KU systems.
Support —
Support is available through your department's IT Support Staff or the KU Information Technology Customer Service Center at itcsc@ku.edu or 785-864-8080.
Additional support is available through the Duo website.
Training and Tutorials —
The KU IT Knowledge Base provides set up guides and other information.
Categories:
Security
Mobile Apps
Mobile Apps