Description —
KU students, faculty and staff are encouraged to set up self-service password recovery options through MyIdentity Services by choosing Account Recovery Options under Passwords Services.
We recommend setting up both of the following options:
- Challenge questions — Select five questions and answers for validating your password reset request.
- Recovery email address — A non-KU email address that can be used to reset your password.
Access —
If a self-service recovery option is not set up on your account, you will need to contact the IT Customer Service Center for assistance in resetting your password and account.
Support —
If you cannot reset your password through self-service, the KU IT Customer Service Center can reset your password. Customer Service Staff must verify your identity before resetting your password. Most methods require showing a valid form of government-issued identification to be shown in-person or through a video call.
Contact the IT Customer Service Center through one of the following methods:
- Call 785-864-8080 to set up a Skype, Teams, Zoom or FaceTime video call. If you previously contacted KU IT and have a ticket number, please give that number to the IT CSC staff member assisting you.
- Visit the IT Customer Service Center walk-up location in Anschutz Library, room 201.
- If you use Duo to log in to your KU account, call 785-864-8080 to confirm identity via Duo push authentication.
- Start a chat by using the web chat function found on the homepage of this website.
You will need the following for a password reset:
- Government issued identification, such as KU Card, drivers license, passport, etc.
- Webcam (for video calls)
- If you do not have access to a webcam, please use the walk-up location or call 785-864-8080 for additional options.
*We cannot accept a picture, scan, or copy of the ID, including emailed pictures, scans, or copies of the ID.
Categories:
Accounts and Access