Information for Students
The University of Kansas provides students with email accounts throughout their academic career. A KU email account is automatically created when you set up a new KU Online ID.
Your KU email account is the primary communications channel for official university announcements and information, as well as a key connection with your instructors.
Students lose access to their KU email 210 days after leaving the university. For this reason, we recommend using a more permanent personal email account for non-KU related purposes. We encourage you to review the Electronic Mail Policy to help guide your use of KU email.
KU IT provides secure JAYHAWK and eduroam wireless service for students and employees. The KUGuest wireless service is for campus visitors. You can connect to KU Wi-Fi networks indoors and in many outdoor spaces by selecting the JAYHAWK or eduroam network from the wireless list on your computer or mobile device.
KU IT Customer Service Center provides a diverse range of technology support to KU students by phone, email or online chat. We fix common technology problems, answer questions and provide referrals to additional help when needed.
Help is available by contacting the IT Customer Service Center at 785-864-8080 or firstname.lastname@example.org, or use the chat function on this website.
Students can print, copy and scan using multifunction devices (MFDs) in computer labs and KU Libraries locations across the Lawrence and Edwards campuses. Using campus MFDs requires log in with your KU Online ID and password.
Scanning is free, and scanned documents can be saved to a thumb drive or sent to your KU email address. Printing and copying costs are $0.08 per page for black and white and $0.48 for color.
Currently enrolled students at KU are provided $8 worth of free printing during the spring and fall semesters, and $4 during the summer semester.
KU is in the process of transitioning to Canvas from Blackboard for our campus learning management system. The transition is expected to be complete in December 2022. Until then, students may have some classes that use Canvas while other classes use Blackboard. We recognize the inconvenience this presents for students as instructors migrate their courses to Canvas. A long transition period was necessary due to the additional workload for instructors during the pandemic.
KU provides Canvas support resources and Blackboard resources to help students become familiar with and use these academic systems.
Email and Accounts After Leaving KU
Students lose access to email and most other technology systems and services 210 days after they leave the university. However, accounts may be disabled immediately at the discretion of the university. In most cases, email notices are sent 60 days, 30 days and 7 days before accounts are deleted.
More information is available on the Leaving KU page.